IT Officer

1 week ago

Perth, Australia RAC Arena Full time

Reporting to the IT Manager, the IT Officer contributes ongoing administration and troubleshooting of the Arena’s core IT infrastructure, and provides IT support to colleagues, internal users, and external clients.

**About Role**
- Administration of the Point-of-Sale system for venue events.
- Systems administration and configuration of server technologies and virtual environments.
- Monitoring and maintenance of servers, workstations, printers, and networks to minimize potential issues.
- Assist in the development and upgrading of the internal network to provide the best user experience.
- Working with venue hirers on events to provide an accurate, professional, and high-level delivery of IT/network solutions.

**About You**

You’ll love working in a fast-paced environment, being able to troubleshoot, problem solve and think on your feet. Working in the live entertainment industry means supporting the delivery of events across our calendar, requiring weekend, evening, and public holiday work. Essential skills:

- Demonstrated experience in the support and administration of a networked windows environment
- Experience and understanding of networking and routing protocols
- Solid support experience in server technologies including:

- Windows Server 2012 R2/2019 and Windows 10/11
- VMWare ESXi *Office 365
- Azure AD
- Exposure to TeamViewer RMM for system monitoring and support
- Experience in backup and disaster management
- Experience in IP Telephone and VOIP knowledge (Microsoft Teams)
- Technical wireless knowledge and wireless controller management (Ubiquiti and HP Aruba)
- Understanding of IPTV systems (digital signage)
- Network, hardware, and systems monitoring and notifications
- Understanding of Point-Of-Sale and EFTPOS systems strongly desirable

**About Venue**

RAC Arena is the home of live entertainment in Western Australia. Located in the heart of the Perth CBD, we play host to the world’s best live music, sport, family, and comedy. Since opening our doors in 2012, the Arena has attracted the world’s greatest entertainers including The Rolling Stones, Serena Williams, Oprah, and Jerry Seinfeld. Home of the Perth Wildcats, West Coast Fever and ATP Cup, we’re never far from the on-court action. We work with an understanding that it’s the team behind the venue that makes it one of the best in the biz. We value a proactive, approachable, accountable team, who collaborate on making memorable experiences for the people of WA.

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