Coordinator IT Service Operations and Security

1x Permanent Full Time, 35 hours, 5 days per week

Competitive Salary

Closing Date: 28 July 2025

**ABOUT US**:
Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. Working with Liverpool City Council offers a wealth of professional opportunities as we are on an exciting journey to become Sydney’s third CBD and one of the fastest growing regions over the next decade.

**ABOUT THE ROLE**:
The Coordinator IT Service Operations & Security coordinates and manages Council’s Information Technology (IT) Business Applications and Infrastructure Environments. As a SME for Council the role will provide advice, solutions, recommendations and guidance across cybersecurity, IT Infrastructure, Business Applications and related functions.

You will develop and implement cybersecurity policies, procedures, and best practices to protect the organisation’s digital and information assets including conducting regular security audits, vulnerability assessments and penetration testing as well as monitoring the security landscape for emerging threats and vulnerabilities and implementing measures to mitigate these risks

Review and analyse performance measures, target objectives, business plans and KPIs to evaluate performance against benchmarks and to design, develop and implement ways to reduce costs, improve performance and to deliver high quality service across IT.

In this role, you will also manage a team of 5 - staff performance and provide mentoring while encouraging staff to work in a collaborative, learning environment that promotes communication, transfer of knowledge and learning.

**ABOUT YOU**

The successful applicant will have:

- Relevant formal qualifications in information technology or suitable business orientated degree
- Certifications in Microsoft technologies, ITIL or ITSM
- Proven experience in creating and maintaining various technical and operational documents including policies, procedures, user guides, factsheets and documentation
- Proven experience in implementation of cybersecurity measures, including designing and enforcing robust security protocols.
- Proven experience in the maintenance of IT infrastructure systems, such as performing backups, patch management and hot fixes.
- Proven experience in managing software lifecycles including deployment, maintenance and updates.
- Proven experience in providing mentoring to team members, creating a knowledge and learning environment and developing staff development programs geared toward service desk performance improvement
- Proven experience in ensuring network system security baselines are met and security improvements are implemented across the LAN/WAN environments
- Proven experience working in a team-oriented, collaborative environment, with the ability to motivate and inspire others with exceptional customer service orientation
- Driving License Class C

**BENEFITS OF WORKING WITH US**
- Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.)
- Flexible work arrangements - including flexi time and hybrid working arrangements (with the ability to work some days each week from home
- Free parking is available nearby, with subsidised parking also on offer.
- Access to a Fitness Passport membership
- Internal professional Learning and Development

At LCC we know that our people are our most valuable investment. They are the creative drive behind Councils major projects; their skills and knowledge contribute to council short
- and long-term objectives.

**_ _**_Liverpool City Council is committed_**_ _**_to providing a working environment that supports all employees to reach their full potential_**_._