People Services Team Manager

Exciting leadership opportunity in People & Culture
- Your chance to make an impact on the employee experience every day
- Join a highly engaged and motivated team of P&C professionals
- This Role is Based in North Sydney and Northmead

**Coca-Cola Europacific Partners**

Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.

Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club, Feral Brewing, And Grinders Coffee.

We’re proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

**The Team**

The People Services team is responsible for supporting employees through the end to end employee journey and ensuring we offer exceptional employee experiences across all aspects of the journey.

**The Opportunity**

The People Services Team Manager leads the operational team of P&C Consultants and P&C Coordinators (People Services Operations) who support and respond to any and all front-line P&C-related queries, supporting with policy interpretation, procedural and P&C system support, advice, and core people processes across the entire employee lifecycle.

We strive to make the employee experience great every day. We are driven by process improvement and exceptional customer service.

The People Services Operations team works to support the business through multiple methods of communication, with ServiceNow P&C being the primary source of contact for our ~3700 employees nationally.

**Role** **Accountabilities**:
In this role, you will partner closely with the People Services team, our P&C centres of excellence and P&C Partners nationally to support the broader business. The key to success in this role is the ability to manage and influence business and P&C stakeholders, and effectively communicate key information to the broader P&C community and the business.

Key responsibilities include:

- Team leadership of the People Services Operations team (~7 direct reports)
- Manage the ServiceNow P&C workload for the Operations team, including reporting, ensuring cases are responded to within SLAs and triaging cases where required
- Be a coach every day and develop the team to build capability and manage performance
- Specific coaching for P&C Consultants on Employment Relations issues and processes
- Continuous improvement of our core P&C offerings such as ServiceNow P&C knowledge articles and cases; SuccessFactors improvement, partnering closely with the Employee Experience Manager on process and system improvements, sharing feedback from the business to further support enhancements
- Responsible for creating letter templates for People Services team, inclusive of org-design paperwork and support documentation
- Managing and supporting regular communication to P&C stakeholders and the business on P&C processes, inclusive of:

- Facilitating & presenting in the monthly P&C Partner sessions (planning, scheduling and implementing)
- Presenting & managing monthly P&C Induction sessions for new starters across Australia with help from broader P&C community
- Writing monthly People Priorities newsletter to all people leaders
- Presentation of key People Services updates to business stakeholders
- Ad hoc communications to P&C or business stakeholders as necessary
- Key triage point for organisation design programs, acting as the link between People Services and the P&C Partners and managing the operational aspects of org restructures - consultation documentation, estimates, scripts, trackers etc
- Work closely with the Payroll Team Leader to ensure P&C Coordinators and Payroll Officers are aligned, and team is cohesive with a view to continually increase ways of working between teams
- Partner closely with COEs on processes and communications including but not limited to:

- Share plan and superannuation (Reward)
- Engagement (Organisational Development)
- Annual remuneration review (Reward)
- Performance reviews (Organisational Development)
- Contracts and contract template management in SuccessFactors (Legal & IT)
- SuccessFactors system issues (IT)
- Career and pay framework queries (Reward)
- Employment relations issues/escalations (Workplace Relations)
- System testing and audits where required
- Key escalation point for any cyclical P&C queries
- Analysing and presenting P&C data from ServiceNow P