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Client Service Manager

2 weeks ago

North Sydney, Australia SMB Tomorrow Consulting Services Full time

**Client Service Manager**:
**About the company**

SMB Tomorrow Consulting Services is a bookkeeping and cloud integration firm that supports small businesses’ growth and its competitiveness for TOMORROW by providing excellent back-office accounting services and automating back-office accounting operations in a constantly changing business environment. The services include bookkeeping, payroll, accounting systems cloud integrations, business advisory and training.

**About the opportunity**

As business grows, our office will be moving to North Sydney and now seeking a new full time on-site client service manager who acts as a primary point of contact for our clients, ensuring client satisfaction, managing projects and fostering long-term relation. The role also manages accounting service team members (onsite and remote) to ensure timely and quality service delivered.

**The duties and responsibilities of the job includes, but not limited to**:

- Building and maintain strong relationships with clients, understanding their needs and expectations
- Overseeing client projects, ensuring they are delivered on time, within budget and to the required quality standards.
- Acting as a primary point of contact for clients, responding to inquiries, and addressing concerns.
- Identifying and resolving client issues and complaints.
- Identifying opportunities to expand client relationships and generate new business.
- Manage and supervise accounting service team members to ensure the service levels are met.
- Tracking client satisfaction and team performance, identifying areas of improvements.

**Desired Requirements**:

- Have 5+ years of client service management experiences, ideally from an accounting/bookkeeping firm.
- Skilled in Xero and QuickBooks online is bonus.
- Strong organisation, analytical skills and attention to details.
- Ability to work to time constraints and manage priorities in a fast-paced environment.
- A learning mindset and striving to take ownership of the given tasks.
- Accounting Apps integration experience is a bonus.
- HubSpot CRM experiences is a bonus.