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Corporate Receptionist
2 weeks ago
**MELBOURNE - CBD**
**THE OPPORTUNITY**
We are currently seeking a Corporate Receptionist to join our Client Services team in our brand new Melbourne office at 80 Collins Street. This is a permanent full time role on a rotating roster with shifts that cover the hours of 8.00am to 4.15pm or 9.55am to 6.00pm (however flexibility is required).
As a first point of contact, you will be the key conduit greeting all visitors and responsible for receiving clients, partners and staff in a professional manner whilst promptly advising them of their allocated rooms.
In this fast-paced role, along with providing exceptional service, your duties will include:
- Operating the computer-based booking system to manage and confirm all bookings (i.e. catering, audio-visual equipment and room facilities);
- Supporting the Video Conference team with booking, monitoring, and facilitating a superior end to end service for video connectivity;
- Liaising and collaborate with the Client Services team regarding catering requirements, audio-visual equipment, room allocations, room setup and in room support.
This role will suit an individual with a high level of customer focus and a 'can do' attitude. You also need to be able to demonstrate diplomacy, discretion and confidentiality.
**SKILLS, EXPERIENCE AND QUALIFICATIONS**
To be successful in this role, you will:
- Have a high level of customer focus and a 'can do' attitude.
- Demonstrate diplomacy, discretion and confidentiality.
- Have a proven ability to communicate effectively and work cohesively within a high performing team.
- Have a flexible approach to resourcing and allocation of work.
- Show initiative and demonstrate ability to prioritise conflicting tasks.
- Be able to problem solve under pressure.
- Respond to requests in an efficient and timely manner.
- Punctual, reliable and able to demonstrate flexibility when required.
**GROUP / TEAM**
Office Operations
**GROUP / TEAM DESCRIPTION**
Our Office Operations function plays a central role in managing our working environment and the services within it, so that practice areas can serve their clients to the best of their ability. That goes beyond just ensuring that professionals have the client-facing and office services and equipment they need. It’s about ensuring that every space around our global network serves its purpose effectively, whether that’s an office, a breakout area or a conference room.
The team also makes sure that all-important legal documents are where they need to be through the mailroom and courier services, as well as overseeing document archival and retrieval. Our Office Operations function includes Procurement, Building Operations, Document Production, Business Continuity and Client Services & Travel teams.
**What we offer**
- The opportunity to partner with prestigious clients based in Australia and globally on some of the largest, most strategic and most complex matters, and develop deep expertise across a range of sectors, as well as opportunities to collaborate on cross-border matters with our global network. We also encourage your involvement in our various networks, pro-bono legal offerings, learning and development initiatives and innovation groups such as the Digital Law Group and our Alternative Legal Services (ALT) practice group.
- We recognise that the success of our business and our clients' businesses relies on the skills, knowledge, and ideas of all our people. We are dedicated to creating an exceptional experience for our clients and we value empathy, simplicity, and commerciality.
- We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.
- People join us to develop their careers and themselves. To support this, we provide contemporary tailored learning programs, regular career conversations and a culture of feedback.
- At Herbert Smith Freehills we value flexibility. For most roles, we work an average of 60% of the time in the office, taking into consideration individual, team, client and learning needs.
- This vacancy is being managed directly by Herbert Smith Freehills Recruitment team. We will contact our preferred agency partners should we require additional assistance. Thank you._
**ROLE TYPE**
Business Services
**CONTRACT TYPE**
Permanent
**WORKING PATTERN**
Full Time
**DIVERSITY & INCLUSION**
At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not
