Event Operations Coordinator

**EVENT OPERATIONS COORDINATOR**

Are you a passionate event operations professional? Would you like to work for one of the leading global companies in visitor entertainment?

We currently have a fantastic opportunity to join our team as part time Event Operations Coordinator (3.5 days a week) within Merlin Entertainments Sydney cluster including Sea Life Sydney Aquarium, Wild Life Sydney Zoo, Madame Tussauds, Sydney Tower Eye and Illawarra Fly Treetop Adventure

**About the Role**

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Reporting to the Event Operations Supervisor, you will be responsible for ensuring our guests have amazing and memorable experiences. The Merlin Events Team has a real focus on FUN while having a real love for what we do. As owner and operator of Australia’s most exciting venues we are proud to offer exciting and unique events to our clients.

Your duties include but are not limited to:

- Working with the Event Operations Supervisor with joint responsibility for the operational running of the Merlin Events department, delivering exceptional event experiences within budget.
- Leading a team of casual Event Supervisors and Event Attendants to ensure the highest level of service and standards are met.
- Working with the Events Manager NSW on service delivery improvements.
- Full responsibility for maintaining accurate stock reporting and cost of goods.
- Responsible for creating supplier purchase orders and managing payment of invoices.
- Assisting in the oversite of rostering, training and performance management of all casual staff and Event Supervisors.
- Responsible for the safe operations of events and compliance with Health and Safety Policies.
- Ensuring compliance with local and Merlin Entertainments policies including liquor licence requirements.
- Coordinating and managing third party event suppliers.

**About You**

To shine in this role, you will ideally have strong customer service skills and experience in maintaining clear and effective communication with the client throughout the event delivery process and a passion for working in the tourism and attraction industry is essential. Having an understanding of the Australian events industry is highly desirable.

You will also have:

- Strong interpersonal and networking skills and being able to build meaningful relationships at all levels for both internal and external stakeholders.
- Exceptional attention to detail, clear and concise communication skills, both verbal and written.
- Hands-on approach to events.
- Experience using Priava or Netsuite is desirable.

**Benefits**:

- Corporate benefits including free access to all our attractions worldwide.
- Additional Annual Leave including Birthday leave and volunteer days
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions.
- Being part of a business built on** **_fun._**

**About Us**:
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions including SEA LIFE, WILD LIFE, Madame Tussauds and the Fly Treetop Adventures, amongst others.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we dothen we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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