Mishandled Luggage Officer

Overview

Are you looking for the next step in your Menzies Aviation career? We are looking for a motivated Mishandled Luggage Officer with a keen eye for detail.

If you like a challenge and can deliver high performance standards while meeting the requirements of our Airlines, this is the role for you

What you'll be doing
- Duties as listed for Passenger Services Agent
- Trace missing baggage using client carrier systems and manual system
- Arrange delivery of on-hand baggage
- Meet arriving flights and assist with WCHR & MAAS passengers through CIQ
- Duties as directed by MHL Co-ordinator within skills base
- Process interim relief payments according to client carrier requirements
- Processing of DPR, (damaged/pilfered reports), requirements according to client carrier procedures
- Maintain constant communication with customers re status of tracing, (client & passenger)
- Manual handling of passenger baggage up to 32kgs per bag

**What we need from you**
- Efficient computer and typing skills.
- Professional and courteous communication skills, both verbal and written.
- High level attention to detail.
- Excellent organisational skills and the ability to multitask.
- A positive, can-do attitude.
- Ability to problem solve and complete work accurately within a fast-paced environment.
- Sound numerical skills.
- Ability to work cohesively in a team environment.
- Maintain a high standard of grooming and presentation.
- Ability to lift 32 kgs

**What is in it for you**
- Competitive pay rate
- Opportunity to learn different systems
- Opportunity to build relationships across different departments
- Gain a competitive understanding of the aviation sector
- A growing global company with ongoing career opportunities.
- Airport location close to public transport.
- Discounted car parking available.
- Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make up.

**Safety, Security and Compliance**

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager/supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager/supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

An employee who impedes the implementation of a safe and healthy system of work, or puts themselves or others at risk by not following health and safety procedures or by engaging in horseplay, will face serious disciplinary action. Endangering the health and safety of people is considered in most Countries and States to be a breach of law, and enforcing officials (e.g. fire officers, local health and safety authority) could bring prosecutions against the Company, Company Directors, Management and employees alike.

**Diversity