Ctp Technical Claims Specialist

2 weeks ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Purpose of the role**

The CTP Technical Claims Specialist oversees Youi’s CTP claims portfolio, ensuring sound technical decisions, compliance with legislation, and best practice in injury claims. Working closely with our third-party provider, the role involves reviewing complex claims, guiding strategy, supporting dispute resolution, coaching staff, and collaborating with internal teams and external stakeholders to drive continuous improvement.

**Key priorities**
- Champion Youi’s values to foster a strong, customer-focused team culture.
- Monitor claims decisions to support sound financial outcomes.
- Ensure positive customer experiences across the full CTP journey.
- Build and maintain strong internal and external stakeholder relationships.
- Facilitate continuous improvement of CTP claims operations and models.
- Contribute to strategic planning and provide practical thought leadership.
- Maintain compliance with risk and regulatory, requirements.
- Stay across industry trends to support innovation and competitiveness.

**About you Experience & Knowledge**:

- Minimum 2 years’ experience in CTP claims with strong technical capability
- Sound knowledge of CTP legislation, processes, and legal frameworks
- Proven ability to work both independently and in a team environment
- Strong communication, negotiation, and stakeholder engagement skills
- High integrity, accountability, and professional judgement
- Legal degree (desired)
- Customer-focused with a proactive approach to risk and opportunity
- Comfortable in fast-paced, change-driven environments
- Experience in coaching, feedback, and team support
- Skilled in data analysis, quality assurance, and audit practices (desired)
- Commitment to continuous learning and cross-functional collaboration

**Ways of working**

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sydney office: Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.

**Why Youi?**

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us
- Work-Life Balance - 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
- Wellbeing - Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
- Financial Perks - 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
- Career Growth - Career progression and paid study leave.
- Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *

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