Customer Service Advisor

5 days ago

Sydney Central Business District, Australia HAYS Full time

Fantastic Opportunity to join NAB Today

Duration - 12 months Assignment with the potential to be extended or made permanent

Location - Parramatta NSW

$34.58ph + Super

Come join the NAB assist team today

You will work 7 weeks fully based in the office in Parramatta whilst you are training, after this initial training period you will have the opportunity to go Hybrid Working 2 days in the office with a Tuesday a mandatory day. You hours of work will be on a rotating roster of 8am-8pm Monday-Friday and the occasional Saturday 9am-1pm is required.

**As a Customer Service Specialist for NAB your main responsibilities will include**:

- Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.
- Manage early & mid-stage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract.
- Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances.
- Build working relationships with Bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or one-time payments etc.
- Opportunity for upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities

**What you'll need to succeed**

**To be considered for this role, you will need to have the following**:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience in understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.
- Interest in banking
- Call centre experience highly desirable

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2794773

  • Assistant Advisor, Customer Support

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

  • Customer Service Advisor

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Amazing opportunity to join a fast-growing digital bank in Sydney CBD! **Your new company** Ubank is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are now looking to welcome energetic, dynamic professionals who have a strong passion for providing...

  • Customer Service Advisor

    1 day ago

    Sydney Central Business District, Australia HAYS Full time

    **Your new company** Ubank is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are now looking to welcome energetic, dynamic professionals who have a strong passion for providing exceptional customer service. **Why work with Ubank?** - Recognition and reward...

  • Advisor, Customer and Business Care Implementation

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Customer and Business Care Implementation** **SNSW Grade**:7/8 **Employment Type**:Ongoing, Full-time **Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive. **This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.** ***About the team** The...

  • Customer Service Advisor

    4 days ago

    Sydney Central Business District, Australia HAYS Full time

    Join a well established Fintech Ubank where your career has no boundaries! **Your new company** Join a well established Fintech Ubank where your career has no boundaries! This is a company who are widely known for innovation and disrupting the Financial Services industry. This is your chance to embark on a career at a company that lead the way in the...

  • Advisor, Customer And Business Care Implementation

    14 hours ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...

  • Customer Care Advisor

    10 hours ago

    Sydney Central Business District, Australia EML Full time

    **Customer Care Advisor**: NSW - Sydney CBD Workers Compensation Full Time **If you have Customer Service Experience and want to make difference in peoples lives this role is for you !!** - **Help injured Police, Emergency Services and Health workers get their lives back**: - **No Industry Experience needed, fully paid training to be provided**: -...

  • Senior Customer Experience Advisor

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Customer Service Advisor

    2 days ago

    Central Coast, Australia Westpac Group Full time

    Join the St. George team in Tuggerah- Part-time role, 35 hours per week- Customer Service experience essential**How will I help?**We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role of Customer Service...

  • Real Estate Advisor

    1 week ago

    Sydney, Australia My Real Estate Advisor Full time

    **Real Estate Advisor** My Real Estate Advisor Pty Ltd Web based business Residential Sales Full time More jobs from this company **Up and coming and established Real Estate Agents wanted Australia wide to help build our brand** An exciting opportunity to join our team as a Real Estate Advisor with My Real Estate Advisor. My Real Estate Advisor has...