Customer Service Advisor

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

Fantastic Opportunity to join NAB Today

Duration - 12 months Assignment with the potential to be extended or made permanent

Location - Parramatta NSW

$34.58ph + Super

Come join the NAB assist team today

You will work 7 weeks fully based in the office in Parramatta whilst you are training, after this initial training period you will have the opportunity to go Hybrid Working 2 days in the office with a Tuesday a mandatory day. You hours of work will be on a rotating roster of 8am-8pm Monday-Friday and the occasional Saturday 9am-1pm is required.

**As a Customer Service Specialist for NAB your main responsibilities will include**:

- Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.
- Manage early & mid-stage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract.
- Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances.
- Build working relationships with Bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or one-time payments etc.
- Opportunity for upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities

**What you'll need to succeed**

**To be considered for this role, you will need to have the following**:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience in understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.
- Interest in banking
- Call centre experience highly desirable

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2794773

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