Customer Service Sales

3 days ago

Melbourne, Australia PTC Phone Tech & Comm Full time

**About Us**:
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace

**About the role**:
PTC are currently seeking a dedicated and driven **Customer Service, Sales & Device Technician **for our site in the **Melbourne Central **store on a **part time **basis (offering minimum 15 hours a week).

Reporting to the Store Leader, you will be familiar with working in a fast paced and dynamic retail environment. You will primarily be repairing scooters, but this may change over time. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.

**To be successful for this role, you will have**:

- A genuine passion for device repairs, mobile & tech
- Flexibility to work at least one day on the weekend
- Experience working to and exceeding all budgets and KPI’s
- A hard working and motivated attitude to achieve goals and commissions
- A passion for an excellent customer experience
- An understanding of sales processes and techniques
- An ability to learn new things quickly and think on your feet

**What’s in it for you?**
- Above award rates + commission
- Rotating or fixed rosters
- Staff discounts on the latest and greatest tech, accessories and gadgets
- Family friendly culture, don’t just be another number
- Training and development
- Opportunity to learn how to repair all kinds of devices
- Real growth opportunity on offer - We are in a rapid growth phase
- QLD based head office with full induction and training provided
- Recognition for your contribution, feel valued for the hard work you do

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