Customer Service and Sales Consultant

2 weeks ago

Melbourne, Australia Optus Full time

**Customer Service and Sales Consultant**:
**Date**:24 Jan 2025

**Location**: Melbourne, Australia

**Company**:Singtel Group

**Why Optus?**

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.

As a member of the Community of Experts, you will belong to a collaborative and inclusive team providing solutions to a broad customer base.

As an Expert you will gain universal skills to cover knowledge on all Optus products. Enabling you to provide personalised solutions for our customers - sales of our products and customer service to resolve customer enquiries to resolution. By using a mixture of communication mediums, you’ll be comfortable in dealing with varied customer queries, delivering outstanding customer experiences through taking ownership and following up.

This role is 100% site bound at our new Melbourne CBD office located adjacent to Southern Cross train station, nestled amongst a wide range of cafes, restaurants, and essential services. Our office has all modern facilities, cutting-edge technology, and plenty of areas to collaborate, take a break & recharge.

**What can you expect day to day?**
- Handling inbound interactions across sales, service, and technical support, while also engaging in campaigns
- Effectively engaging with customers via digital platforms and voice calls
- Handling complaints and providing appropriate timely resolutions
- Communicating, promoting and selling Optus products and services to new and existing customers
- Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty

**What makes you perfect for the role?**
- Demonstrated prior success in a service or sales role; preferably a contact centre role
- You possess strong verbal and written communication skills
- A consistent track record to exercise initiative and problem solving
- You thrive in a target driven environment with an ability to provide outstanding customer experiences
- You are a problem solver, negotiator and standout colleague who can work in a fast-paced dynamic environment and you are adaptable to change
- You can understand, connect and respond to the needs of a culturally diverse population

**What are the perks?**
- Competitive salary and sales performance incentives complimented with a great recognition program
- A “connected” day for you to use to connect to something you are passionate about
- $80 monthly credit and 25% discount on all Optus plans
- Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Estėe Lauder & Nine West
- Access to professional development and training
- Join our employee networks such as Express Yourself, Yarn & Elevate **- Elevate**is our employee network creating an inclusive community to empower & elevate **women**

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

  • Personal Loan Sales Consultant

    1 week ago

    Melbourne, Australia Personal Finance Consultant Full time

    We’re looking for enthusiastic talent to join our growing Direct Sales function. As a Personal Loan Sales Consultant, you’ll be delivering on our customers' needs by providing excellent customer service for an exceptional fee-free personal loan product. You’ll ideally have experience in a sales environment (retail, hospitality or call centre) and...

  • Sales Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Fowles Auctions + Sales Pty Ltd Full time $60,000 - $120,000 per year

    About Us Fowles Auctions & Sales, located in Clayton, have been operating successfully for over 60 years and we're still Australia's largest combined carpet and timber flooring warehouseWe pride ourselves on our team culture, commitment to customer service, and reputation for unbeatable deals. A trusted name in the industry, we're currently on the lookout...

  • Project Sales Consultant

    1 week ago

    Melbourne, Australia bta Sales Full time

    **What's in it for you?** You will represent a high-end lighting supplier who can create various custom solutions. Your employer takes pride in what they do and looks after and invests in their employees. For your efforts, you'll earn a base salary between $65k - $70k, plus superannuation. **Additional earnings**: You can earn commissions for achieving set...

  • Customer Services Manager

    2 weeks ago

    Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:5 Sept 2025 11:59pm **Job Title**:Casual Customer Service & Sales Consultant DONCASTER **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...

  • Part Time Customer Service

    2 weeks ago

    Melbourne, Australia Telstra Full time

    Employment Type Permanent Closing Date 4 Oct 2024 11:59pm Job Title Part Time Customer Service & Sales Consultant CRANBOURNE Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Sales Consultant

    2 weeks ago

    Melbourne, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Sales Consultant

    1 week ago

    Melbourne, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Assistant

    3 days ago

    Australia - VIC – Melbourne After Sales Full time $30,000 - $50,000 per year

    ·  Part Time Position - Suitable for school hours·  Paths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.The Harvey Norman Maribyrnong Team is seeking a passionate, customer service focused After Sales Customer Service Representative to join...

  • Part Time Customer Service

    6 days ago

    Melbourne, Australia Telstra Business Technology Centre Perth South Full time

    **Employment Type**:Permanent **Closing Date**:13 Sept 2025 11:59pm **Job Title**:Part Time Customer Service & Sales Consultant KNOX **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...