Customer Service Representative

4 days ago

Moorebank, Australia ICONSMAT Full time

**About Us**:
The _Institute of Construction Materials_ is a specialist education provider supporting professionals and companies in the construction and mining sectors. We offer targeted training programs designed to enhance technical skills, meet compliance standards, and uplift industry capabilities across Australia and beyond.

**About the Role**:
We are seeking a driven and dynamic **Customer Service Representative** to help grow our reach across the construction and mining industries. This role is ideal for an engineering-minded individual who understands the technical challenges of our audience, and can effectively build strong client relationships, identify training needs, and close opportunities with confidence.

This position is **90% remote**, with occasional in-person meetings, conferences, or industry events as needed.

**Remuneration Package**:
**Key Responsibilities**:

- Assist with course registrations, account setup, and general platform navigation.
- Identify and develop new business opportunities in the construction and mining sectors.
- Build and maintain long-term client relationships with industry professionals, companies, and government bodies.
- Promote and sell our education and training solutions aligned with client needs.
- Collaborate with internal technical teams to tailor course offerings.
- Represent the Institute at industry events, expos, and webinars (online or in-person).
- Maintain accurate records of leads, pipelines, and outcomes using CRM tools.

**About You**:

- Background in **engineering** or a related technical discipline (civil, materials, mining, or mechanical preferred).
- Proven experience in **business development, customer service**, or **sales**—ideally within the construction or education sectors.
- Excellent interpersonal and communication skills, both written and verbal.
- **French-speaking** is highly desirable due to growing international engagement.
- Self-motivated and comfortable working in a **remote environment**.
- Experience with CRM software and remote collaboration tools (e.g., Zoom, Teams, HubSpot, etc.)

**What We Offer**:

- Flexible work arrangements with 90% remote setup
- Opportunity to work with a passionate and technically savvy team
- Competitive salary and performance-based incentives
- Professional development and ongoing support
- Chance to make a tangible impact in two of Australia's most vital industries

**Job Types**: Part-time, Subcontract, Freelance, Contract, Apprenticeship, Internship
Contract length: 2 months

Pay: $55,087.52 - $123,669.84 per year

Expected hours: 3 per week

**Benefits**:

- Professional development assistance
- Profit sharing
- Work from home

Schedule:

- On call

Supplementary Pay:

- Performance bonus
- Signing bonus

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Moorebank NSW 2170

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