IT Service Desk Team Lead

2 weeks ago

Sydney, New South Wales, Australia Bluefin Resources Pty Limited Full time $100,000 - $130,000 per year

A large financial organisation is on the lookout for an IT Service Desk Team Lead for a permanent position based in the Sydney CBD. The purpose for the role is to lead the provision of technical support to internal staff (including those operating remotely) covering technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools, banking systems and other products. The role is paying up to $130k Incl super for the right candidate. 

Key Accountabilities:

  • Deliver quality customer focused support services in line with agreed services and SLA's.
  • Manage the enhancement of the Service Desk Platform (ManageEngine)
  • Manage the consistent use of agreed tools and methods to address and resolve user identified issues and problems in line with service level agreements.
  • Manage the currency and validity of reference materials to ensure team members can access and apply up-to-date solutions, services and processes.
  • Report against performance metrics to highlight areas where modifications are required for enhancing team performance, customer outcomes and efficiency.
  • Manage and develop a team of staff responsible for the delivery of service support services.
  • Escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external vendors and managed service providers.

Experience Required:

  • Significant experience working in a 1st line technical support role with management experience required.
  • Experience of provisioning desktop/laptop/mobile hardware/software plus advanced user and security group Active Directory administration as well as security apps and VPN.
  • Previous experience of virtual desktops and Office 365 environment.
  • A strong understanding of IT security standards and requirements in a highly regulated Banking environment
  • A broad understanding of financial products (i.e. deposit & loan products) and the key business and the inter-relationships with external suppliers to deliver these services
  • A strong understanding and support methods, but not limited to, Windows Servers, Active Directory User Management, Azure Environments, Terminal Services, Windows Desktops, Smart Phones, Tablets and MS Office 365, MS Teams and virtual desktops

If this sounds like your next role, please send an updated CV to Todd Thorn for a detailed discussion.

  • Service Desk Team Leader

    4 weeks ago

    Sydney, New South Wales, Australia GrainCorp Full time

    OverviewJoin to apply for the Service Desk Team Leader - Sydney role at GrainCorp.Role: Service Desk Team LeaderLocation: SydneySalary Range: $120,000 - $130,000 (including superannuation)About the company: GrainCorp is focused on connecting rural communities with food, animal feed, and industrial customers around the world, and is committed to sustainable...

  • Service Desk Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia GrainCorp Full time $120,000 - $130,000 per year

    Role:Service Desk Team LeaderLocation:SydneySalary Range:$120,000 - $130,000 (including superannuation)What did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and industrial...

  • IT Service Desk Team Leader

    4 weeks ago

    Sydney, New South Wales, Australia Australian Military Bank Ltd Full time

    Established in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.About the RoleReporting to the Manager IT Operations...

  • Service Desk Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time $90,000 - $120,000 per year

    Clerk Grade 5/6Ongoing Full-TimeParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially,...

  • Service Desk Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Police Force Full time $60,000 - $120,000 per year

    Clerk Grade 5/6Ongoing Full-TimeParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially,...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia THOMAX Full time $90,000 - $120,000 per year

    The CompanyJoin our industry-leading team in the fast-moving supply chain technology space, with clients across the globeThomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Originally founded in Australia, Thomax now...

  • Service Desk Support

    2 weeks ago

    Sydney, New South Wales, Australia AJQ Full time $60,000 - $90,000 per year

    AJQ Consulting is a leading provider in the delivery of Information Technology & Professional Services. Our success is built on our team. We are proud to be partnering with an Australian pioneer in Banking Solutions, they are at the forefront of providing innovative solutions. We are looking for Service Desk Support Engineers to join our team on a 5 months...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Barings Full time $90,000 - $120,000 per year

    At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank...

  • Customer Service Desk Manager

    2 weeks ago

    Sydney, New South Wales, Australia Convergint Full time $80,000 - $120,000 per year

    Customer Service Desk ManagerConvergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About ConvergintConvergint is a global systems integrator focused on delivering results for our customers...

  • Trading Specialist

    4 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency.We are proud of the culture we have built.We value the...