Service Catalogue Specialist

**_Together we shape thriving communities, public spaces, places and economies._**

- **Drive automation and financial accuracy in service offerings while supporting data-driven decision-making**
- **Temporary full-time opportunity up to two years**
- **Office location - Parramatta preferred with flexible working supported**
- **Salary relative to experience and ranges from $125,693.00 to $138,510.00 plus super**

**What’s in it for me?**

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

**The role**

As a **Service Catalogue Specialist**, you will manage the IT service catalogue, ensuring every service is relevant, up-to-date, and aligned with our customer needs. You'll distil and present data in engaging ways, tracking and customising service information for different audiences, and working closely with service providers to document and communicate new and existing services effectively.

You'll face the challenge of delivering high-quality services on tight schedules, navigating the input and approval of multiple stakeholders, and juggling competing demands while maintaining attention to detail. Your ability to balance these demands and produce clear, concise, and accurate information will drive effective decision-making and keep our services running smoothly.

For more information read the full Role Description**:Service Catalogue Specialist**

**What you will bring to the role**
- Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members
- Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently
- Strong presentation skills and the ability to articulate and present solutions, ideas, and recommendations
- Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes
- Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables
- Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in

**Key knowledge and experience**
- Significant experience in a large and complex IT environment
- Experience in working in a SIAM operating environment

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

**Join us**

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.