Ecommerce Coordinator

4 days ago

South Melbourne, Australia frank green Full time

We’re looking for a detail driven and proactive eCommerce Coordinator to support the growth of our online store, delivering best in class customer experiences. If you love digital operations, have a sharp eye for detail, and want to work in a business where innovation and sustainability are part of every day, we want to meet you

**Who Are We?**

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

**Your New Role**

As our new eCommerce Coordinator, you’ll play a key role in managing and optimising our online store. From maintaining product listings and ensuring campaign readiness to supporting website updates and troubleshooting small issues, you'll help deliver a world class, seamless shopping experience. You'll work closely with teams across Marketing, CX, Buying, and Inventory to keep our storefronts running smoothly, accurately, and beautifully.

You’ll also support promotional campaigns, assist with content creation, generate performance reports, and contribute to ongoing improvements across all digital touchpoints. This role is perfect for someone who loves organisation, thrives in a fast paced environment, and is passionate about creating effortless, on brand online experiences for customers around the world.

**You’ll Be Responsible For**:

- Managing online product listings, including SEO friendly descriptions, imagery, pricing, and stock accuracy.
- Supporting promotional and marketing campaigns, ensuring products and offers are live and flawless.
- Conducting regular site audits to catch bugs, usability issues, or missing content.
- Collaborating with CX, Marketing, Inventory, and Supply Chain teams.
- Generating reports and assisting with performance analysis using Google Analytics and GA4.
- Supporting testing of new site features and third party integrations.

**Who Are You?**

You are detail obsessed, love a checklist, and get genuine satisfaction from seeing a website run smoothly. You thrive in fast paced environments, enjoy problem solving, and have a passion for improving online customer experiences.

**What You’ll Bring**:

- A minimum of 1 years' experience in an eCommerce or digital coordination role.
- Hands on experience with Shopify.
- Familiarity with platforms like Klaviyo, Google Analytics, and Yotpo.
- Strong attention to detail and organisational skills.
- Understanding of SEO best practices for product content.
- A proactive, solutions driven approach and strong communication skills.
- Ability to juggle multiple projects and meet deadlines with ease.

**The Perks**:

- Dog friendly offices.
- Staff discounts on frank green products.
- Learning and development budget to grow your skills.
- Birthday leave, take the day off to celebrate you
- Generous parental leave.
- Hybrid work environment.
- Fun, inclusive events and team celebrations.

**Our Culture**:
At frank green, we believe diversity makes us better.

Our team is creative, pragmatic, and driven by the mindset that “anything is possible.” We love what we do, the impact it has, and we bring passion, creativity, and energy into every project. We're always growing, learning, adapting, and having a lot of fun along the way.

**Ready to Make a Real Impact?

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