Passenger Service Agent

Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

**Job Summary**

Passenger Service Agents are the friendly faces that ensure every passenger enjoys a smooth and memorable journey from the terminal to the aircraft. Our team is known for being helpful, knowledgeable, and courteous, always greeting passengers with kindness, respect, and a warm smile.

Working together as a cohesive unit, we combine collaboration with a strong focus on safety and punctuality. In the fast-paced airport environment, our team delivers reliable and efficient services for the many airlines that rely on Swissport for expert ground handling.

**Work hours are flexible to align with airline schedules, including early mornings, late nights, and weekends, ensuring we’re always ready to support our passengers.**

**Your activities**- Be the friendly face that guides passengers from check-in to boarding, ensuring a smooth and enjoyable journey.- Manage check-ins, verify tickets, issue boarding passes, and handle luggage with efficiency and care.- Keep passengers informed with accurate flight updates, including delays, gate changes, and cancellations.- Resolve passenger concerns with professionalism, empathy, and a solution-focused approach.- Provide specialised support for unaccompanied minors, elderly travellers, and passengers requiring mobility assistance.- Collaborate with airport teams to ensure seamless operations and a positive passenger experience.- Assist in emergencies and unexpected events, maintaining calm and providing support when it matters most.- Use your language skills to connect with international travellers and create an inclusive environment.

**Your profile**- Passionate about delivering outstanding, safe, and reliable service.- Team-oriented with excellent communication and interpersonal skills.- Calm under pressure, confident, and organised with strong time management abilities.- Physically capable of handling luggage and supporting passengers with mobility needs.- Fluent in English; additional languages are a plus.- Tech-savvy with confidence in using standard airport software and systems.- Australian Citizen/Resident with unlimited work rights.- Holds a valid Australian driver’s license and reliable transportation.- Professional presentation and grooming, reflecting the high standards of our team.

**What we offer**- Permanent part-time role with flexible scheduling to suit airline operations.- On-site parking for employees and fully provided uniforms.- Comprehensive, paid training with ongoing support and development opportunities.- Opportunities to grow your career in a dynamic airport environment.- Accrual of annual and personal leave.- Work alongside a supportive, collaborative team in a fast-paced and rewarding industry.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

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Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply._