Fraud Intelligence Team Manager

**Fraud Intelligence Team Manager**
**(**
**Job Number**:
**23000016**
**)**

**Description**

**About the role**

We have an exciting, newly created role within our Counter Fraud Intelligence Hub for a Fraud Intelligence Team Manager, to join our team in Brisbane, here at RACQ. As a Fraud Intelligence Team Manager, you will be responsible for leading and managing the fraud intelligence function within the organisation. You will be responsible for developing and implementing strategies to identify, prevent, and mitigate fraud across all lines of business. You will work closely with cross-functional teams, including underwriting, claims, and data analytics, to identify trends and patterns in fraudulent activity. You will also be responsible for training and educating team members on fraud detection and fraud prevention best practices.

**Why work in insurance fraud?**
- The opportunity to make a positive impact: Insurance fraud not only affects the bottom line of insurance companies, but it also drives up premiums for honest policyholders. As a fraud investigator or intelligence manager, you can play a crucial role in preventing fraudulent activity and protecting both the insurance company and its policyholders.
- The chance to work with a diverse group of people: Insurance fraud investigations often involve working with a variety of individuals, including policyholders, claims adjusters, underwriters, and law enforcement agencies. This can provide a diverse and interesting work environment.
- Professional growth and advancement opportunities: The field of insurance fraud is constantly evolving, and there are always new techniques and technologies being developed to detect and prevent fraudulent activity. Working in insurance fraud can provide opportunities to learn and grow professionally, as well as to take on new challenges and responsibilities.

**About you**

As an applicant for this role, it is integral that you can demonstrate a high level of communication, specific to team management, always fostering cohesive collaboration and enforcing an inclusive culture across your own team, and the wider business. As a fraud professional it is important that you have the following:

- **Strong analytical skills**:As a Fraud Intelligence Team Manager, you will be expected to analyse large amounts of data to identify patterns and trends in fraudulent activity. The ability to analyse data and draw meaningful conclusions is essential to this role.
- **Problem-solving skills**: Fraud prevention and detection requires the ability to think critically and solve problems. As a Fraud Intelligence Team Manager, you will be expected to be able to identify and resolve issues related to fraud.
- **Leadership abilities**: As a manager, you will be responsible for leading a team of fraud analysts. You should be able to effectively delegate tasks, provide clear direction, and manage the performance of team members.
- **Communication skills**: You will be required to communicate effectively with team members, as well as with other departments and external partners. This includes the ability to clearly articulate complex concepts and ideas, as well as to listen actively and understand the perspectives of others.
- **Industry knowledge**: A strong understanding of industry-specific fraud trends and best practices is essential to this role. This includes knowledge of relevant laws and regulations, as well as an understanding of the products and services offered by RACQ Insurance.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range o