Marketing and Communications Officer

Division: Customer Experience
- Location: Sydney, NSW, AU, 2000
- Req ID: 71827

**Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.**
- 1 x Temporary Full-time vacancy until Friday 1st May 2026. 35 hours per week.
- Location: Sydney CBD.
- Flexible and hybrid working options available.
- Clerk Grade: Level 7/8. Offering a competitive salary of $110,266 p.a. to $122,058 p.a. plus superannuation and annual leave loading.

**About us**

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**

The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including marketing, campaigns, brand, customer and employee communications, and media liaison, customer advocacy support, and service design.

**About the role**

The Marketing and Communications Officer will drive and execute internal and external communications strategies across NSW Trustee and Guardian whilst also assisting with a variety of marketing projects, campaigns, and media initiatives to promote our business. The role will involve stakeholder management across the organisation to enhance communications across the divisions and promote our brand.

For more information about the position, view the role description

**About you**

You will be customer-centric in everything you do and passionate about customer experience. Your creative flair and ability to adapt to working on multiple tasks is essential to succeed in this role.
- **You are experienced working with marketing and media agencies**, managing corporate affairs including media partnerships and issues management, ensuring communication aligns with organisational values and objectives to maintain brand reputation.
- **You build collaborative partnerships.** You can establish relationships with a wide range of internal and external stakeholders, you build good rapport with your colleagues and community, across all levels.
- **You are results driven.** You work independently, you are a self-starter. You can problem solve whilst managing competing priorities. You stay focussed on achieving our goals and objectives, and you support and deliver continuous improvement.

**Essential requirements**

Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

Sound like you? We would love to hear from you

**What we offer**

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (max. 5 pages) along with a cover letter (max. 2 pages) outlining your skills and experience for this role.

**Targeted Question**: Can you provide an example of a comprehensive project or campaign you have managed that involved media relations, internal communications, stakeholder partnerships, and social media communication? Please detail your role, the strategies you employed, and the outcomes achieved.

**Closing date**

**Applications close: 11:59pm, Wednesday 29th January 2025**

**Please note**:

- This opportunity is only open to current NSW Public Sector employees. Contractors are not eligible to apply.