Servicenow Technician

Company Description
**About Us**

We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast.

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

At Leidos, we’ve built our business on the ability to redefine possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

**Job Description**:
**Your New Role**

We are seeking a talented engineer with the passion to bring an enduring positive impression into our operations and refine how processes and policies define our enablement culture. We will be relying on your extensive industry experience in IT operations, infrastructure management and emerging technologies to be the catalyst that propels our client’s operational capability into a new era of automation.

The ServiceNow Technician primarily works on the multiple “on premises” and cloud deployments of the ServiceNow Platform, but also assists to support a range of other Applications integrations including SharePoint, Sunbird data-centre management systems dcTrack and PowerIQ, and with Defences DSMS system via ServiceNow Integration Hub also assistance with assorted Inventory Systems and Databases. They ensure these Platforms deliver their service to their Users seamlessly, while also performing further development upon them to deliver an even better service.

**Duties**
- Supporting ITSM, ITOM, ITAM and Discovery modules of ServiceNow
- Supporting ServiceNow platforms, including daily checks, scheduled office visits and on call duties
- Acting as a SME in the Platform, answering queries and questions of the User community
- Assisting work activities to ensure the currency, accuracy, and completeness of Cis. All the way from CI creation through to maintenance of Discovery Schedules including discovery ranges, vLans and credentials
- Ensuring the Mid-Server environment stays healthy
- Create Dashboards for yourself and the User community
- Creating new data entry points for Event Management, and supporting those connections as a 3rd level SME
- Performing all activities required to assist the team to upgrade the ServiceNow Platform to the latest versions
- Liaise with and assist stakeholders in meeting business objectives with mínimal development or customisation of the toolset
- Review and approve all changes to Application infrastructure where applicable
- Review and approve significant IT infrastructure changes to ensure impacts to the Application service are properly addressed
- Mentors the organization on use of the Platform, ITSM, and ITIL.
- Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality
- Provide support to your team peers when required, particularly junior and graduate staff
- Rotational requirement to be on call (paid)

**Qualifications**:
**About You and What You'll Bring**

You are methodical and you demonstrate an exceptional attention to detail in your approach to solving problems and delivering work products.

You will have intimate understanding of the platform and modules (ITSM, ITOM, ITAM) capability to ensure we are realising full value for money in the utilisation of time saving and best practice functionality.

You will always do the right thing, not necessarily the easy thing. You take accountability for outcomes, and you are generous in your actions and outputs.

You tackle problems with independent and critical thought and you never stop caring about the work products you create. If you build it, you help support it. If you break it you help fix it.

You work well in an environment where you can be proactive and pick up and work on whatever tasks need to be completed to fulfil the goals of the team and the projects to which you are assigned.

You are self-directed and don’t tend to wait for management direction if you can see what needs to be done. You take end-to-end ownership of an outcome and collaborate with everyone who needs to be involved in creating that outcome.

**Skills and Qualifications**

We don’t expect an applicant to have everything we list - we look after just too many systems. We offer a rich training program to cover what you don’t know. But any skillsets in the following it would be highly considered:

- Experience in the Administration of any ITSM product. ServiceNow preferably.
- Certifications & Qualific