Desktop Support Engineer

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• RFQ Opportunity
• 12-months Contract (Contract to perm is an option)
• Canberra based
• Minimum of baseline clearance, ideally NV1
• Onsite

Key duties and responsibilities

The MOE Imaging Support Officers will provide day-to-day support for the preparation, imaging, deployment, and return of ICT hardware assets. These officers ensure efficient service to end users across the Department, including remote and regional locations, while maintaining compliance with tracking and security requirements.

Key Responsibilities:

• Raise and process shipping consignments using COPE and StarTrack portals.
• Pack outbound shipments and receive inbound ICT consignments.
• Image and configure new laptops, desktops, and high-spec devices for deployment.
• Resolve ICT service requests and incidents logged in ServiceNow.
• Prepare and restock new starter laptop bundles at regional sites.
• Maintain accurate and up-to-date warehouse inventory records.
• Import hardware hash data into Autopilot for newly imaged devices.
• Raise Microsoft support cases for device errors where required.
• Test and evaluate new image builds as part of collaboration with the cloud team.
• Coordinate with the HAM team to support stock control and replenishment processes.
• Fulfil new starter bundle requests for remote workers.
• Monitor and action the ICT consignment shared mailbox.
• Enter and update ICT asset information in ServiceNow, including SIM card verification.
• Initiate warranty claims with hardware vendors (e.g., Dell, HP).
• Support co-location project teams with workstation remediation and deployment tasks.
• Escort third-party technicians to the build room for warranty-related repairs.
• Troubleshoot and test returned hardware for reusability.
• Clean and sanitise returned ICT devices for reuse or disposal.
• Remove SIM cards, wipe drives, and update retirement status in ServiceNow for returned assets.
• Package and stage e-waste items for compliant disposal.

Technical Requirements

• will oversee the work of a Level 2 and Level 1.
• performs a range and variety of work activities within their own area(s) of specialisation in the delivery of the Services
• would hold an undergraduate degree relevant to the area(s) of specialisation or similarly regarded qualification and may be a member of professional body in area(s) of specialisation.
• works under broad direction, often self-initiated, and is responsible for meeting allocated tasks relating to the Services.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from
women and gender-diverse people; Aboriginal and Torres Strait Islander people
;
Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders
. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questionsto assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).