饾悆饾悶饾惉饾悿饾惌饾惃饾惄 饾悞饾惍饾惄饾惄饾惃饾惈饾惌 饾悗饾悷饾悷饾悽饾悳饾悶饾惈, 饾悅饾悮饾惂饾悰饾悶饾惈饾惈饾悮

2 weeks ago

Canberra n Capital Territory, Australia eServe Consulting Full time $60,000 - $80,000 per year

The MOE Imaging Support Officers - Level two will provide day-to-day support for the preparation, imaging, deployment, and return of ICT hardware assets. These officers ensure efficient service to end users across the Department, including remote and regional locations, while maintaining compliance with tracking and security requirements.

饾悜饾惃饾惀饾悶 饾悆饾悶饾惉饾悳饾惈饾悽饾惄饾惌饾悽饾惃饾惂:

40 Hours Per Week

Location: Canberra (onsite)

Australian Citizen

Must be able to obtain Negative Vetting Level 1

饾悐饾悶饾惒 饾悵饾惍饾惌饾悽饾悶饾惉 饾悮饾惂饾悵 饾惈饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉:


Raise and process shipping consignments using COPE and StarTrack portals.


Pack outbound shipments and receive inbound ICT consignments.


Image and configure new laptops, desktops, and high-spec devices for deployment.


Resolve ICT service requests and incidents logged in ServiceNow.


Prepare and restock new starter laptop bundles at regional sites.


Maintain accurate and up-to-date warehouse inventory records.


Import hardware hash data into Autopilot for newly imaged devices.


Raise Microsoft support cases for device errors where required.


Test and evaluate new image builds as part of collaboration with the cloud team.


Coordinate with the HAM team to support stock control and replenishment processes.


Fulfil new starter bundle requests for remote workers.


Monitor and action the ICT consignment shared mailbox.


Enter and update ICT asset information in ServiceNow, including SIM card verification.


Initiate warranty claims with hardware vendors (e.g., Dell, HP).


Support co-location project teams with workstation remediation and deployment tasks.


Escort third-party technicians to the build room for warranty-related repairs.


Troubleshoot and test returned hardware for reusability.


Clean and sanitise returned ICT devices for reuse or disposal.


Remove SIM cards, wipe drives, and update retirement status in ServiceNow for returned assets.


Package and stage e-waste items for compliant disposal.

饾悎饾悷 饾惒饾惃饾惍'饾惈饾悶 饾悽饾惂饾惌饾悶饾惈饾悶饾惉饾惌饾悶饾悵 饾悽饾惂 饾悮饾惄饾惄饾惀饾惒饾悽饾惂饾悹 饾悷饾惃饾惈 饾惌饾悺饾悽饾惉 饾惄饾惃饾惉饾悽饾惌饾悽饾惃饾惂, 饾惉饾悶饾惂饾悵 饾惒饾惃饾惍饾惈 饾惈饾悶饾惉饾惍饾惁饾悶 饾惌饾惃:

饾惄饾惈饾悮饾惎饾悮饾惀饾惀饾悽饾悿饾悮..饾悳饾惃饾惁.饾悮饾惍 饾惃饾惈 饾悅饾悮饾惀饾惀 饾悷饾惃饾惈 饾悮 饾悵饾悶饾惌饾悮饾悽饾惀饾悶饾悵 饾悵饾悽饾惉饾悳饾惍饾惉饾惉饾悽饾惃饾惂.