Customer Care Specialist

2 weeks ago

West Gosford, Australia Australian Red Cross Lifeblood Full time

**Is helping others your reason? Join Lifeblood in a role with meaningful impact on our donors and community**:

- **Permanent part-time opportunity - 56 hours per fortnight (rotating roster - Monday to Sunday)**:

- **Located at Gosford Donor Centre and Mobile Unit, NSW**
- **Sal**ary starting from $32.31 per hour + Penalties (if applicable) + Super + Salary Packaging and more**

**Discover life-giving possibilities**

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**

Lifeblood is looking for a Customer Care Specialist with excellent customer-facing skills and a genuine passion to deliver an exceptional service to our donors. You will play a key role in supporting our donors through their donation process. Full training is provided so, along with the above, all you need is the curiosity and motivation to learn the process of collecting blood and biological product. A day in the role could see you:

- Greet and interview potential donors to understand their eligibility and suitability to donate
- Complete routine blood pressure and haemoglobin tests
- Set up machines and collections equipment
- Insert and remove needles safely to collect whole blood, plasma, and platelets
- Monitor donors post-donation and assist them with rebooking their next donation
- Work collaboratively to achieve collection targets

Our paid, flexible self-paced training program ensures you are well-supported with both on-the-job practice and scheduled online classes. No prior qualifications or experience in healthcare is required; our team members have come from a variety of diverse industries and backgrounds. Besides having a real passion to deliver an amazing donor experience, you’ll need to:

- Be comfortable with needles and blood/biological materials
- Occasionally lift between 9-22.7kgs
- Frequently stand, walk and bend to set up and pack down machines and blood products
- Be flexible to work varied shifts on a fortnightly rotating roster, Monday to Sunday, including weekends and afternoon shifts

**This role requires you to work in our Gosford Donor Centre, as well as our Mobile Unit. Whilst working on the Mobile Unit, travel around the central coast region is required.**

**Thrive in a diverse culture that cares for your wellbeing**

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

- A range of salary packaging benefits including the option to package up to $15,900 of your salary
- Ability to purchase additional annual leave
- Discounted private health cover with fantastic corporate benefit
- Discounted access to 1,430+ gyms & pools all over Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
- Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

**Next steps**

If you want to know more about our recruitment process or to check out our FAQ's, please click here.

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