Customer Relationship Specialist

1 week ago

Gosford, Australia Complete Credit Solutions Full time

Long term career opportunities
- Work on the Central Coast - close to home

Have a knack for thinking outside the box? Love helping customers and want to step foot in a rewarding and challenging role? If so, please keep reading

Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to our customers through flexible payment solutions. Established in 2012 by our Co-Founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.

With huge growth plans, we are now seeking like-minded individuals to join our team as a Customer Relationship Specialist, working in our Gosford office.

**As a Customer Relationship Specialist (CRS), your role will entail**:

- Managing your own portfolio of accounts
- Locate and establish contact with our customers, building rapport and ensuring we are compliant with relevant acts/guidelines
- Investigative searches, bring out your inner private investigator
- Skip trace to locate and contact customer
- Strategising and negotiating positive outcomes for all parties

**The perks and benefits**:

- No prior experience needed, we will provide all training and support along the way (including three weeks PAID training)
- Conveniently located in central Gosford
- Internal Seniors Pathway career progression - we look to promote internally first every time
- A competitive base salary, uncapped monthly bonuses and quarterly bonuses
- A performance-reward based culture - award celebrations and team outings to recognise achievements
- Join a rapidly growing business, with three high performing teams in Parramatta, Hurstville and Gosford
- Great work culture, working alongside a high achieving, diverse and fun team
- Join a company that values wellness Access to 24/7 massage chairs, fresh fruit weekly and more
- Smart casual dress code

**About you**:

- The ability to work in a high-volume call centre environment in both an inbound and outbound setting
- Previous experience in financial services, banking and/or call centre roles are highly regarded
- Results driven and motivated to achieve targets
- Computer literacy skills
- Excellent verbal and written communication skills
- Enjoys problem-solving, lateral thinking and thinking ‘outside the box’
- Need to be determined, driven and motivated to succeed
- Inquisitive and enjoy investigating, building rapport and negotiating
- Being open, honest and having a strong work ethic
- Ability to always remain professional, respectful, and cooperative
- Comfortable learning new systems and ways of working

**Essential Criteria**
- Must be available to attend a 3-week in-house PAID on the job training induction full time Monday - Friday 8.30am - 5.00pm in our Gosford office
- Note this is a full time position - work hours are Monday to Friday 8:30am - 5pm
- As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer._

Call us on 02 8898 0176 if you have any questions.

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