Service Improvement Specialist

6 days ago

Melbourne, Australia VOCUS Full time

Hybrid Working Environment - Amazing Team Environment and Benefits - Opportunity to Grow The iPrimus Service Improvement Specialist will shape and support the delivery of awesome, effortless experiences for our customers when they need our support. The scope of the role is iPrimus, which today includes nbn, VoIP, Mobile, Fetch and Copper products. The primary expected outcomes of this role are: - To drive our efforts to reduce customer effort through core Customer Service journeys (Billing, Payment, Technical Support, Move House, Complaints) and to have our customers promoting us to friends / family; - To drive cross sell from existing customers from service interactions; - To reduce customer churn through better service experience and ‘save’ in the moment; - To drive efforts to reduce customer credits to

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