Regulatory Compliance Manager

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
The Opportunity
In this pivotal role you’ll ensure that Vocus adheres to all relevant regulatory requirements within the energy and telecommunications industry in Australia. As regulatory and Compliance Manager you’ll work closely with internal departments and regulatory bodies to address inquiries, audits, and compliance issues, whilst providing strategic guidance to the Consumer departments and ensuring adherence to industry standards.
**What you’ll be doing day-to-day**:
Compliance Program Management
- Monitor and assess compliance with obligations, regulations and Industry standards.
- Conduct regular compliance audits and control assurance reviews
- Review and determine if compliance risks are breaches to obligations and whether they are reportable based on reporting requirements
- Review controls to ensure they are adequate to mitigating compliance risks
- Maintain up to date knowledge of regulatory requirements and changes in legislation

Policy and Procedure Development
- Create and update compliance policies, and procedures in line with regulatory requirements or changes.
- Ensure that all employees are aware of and trained on compliance policies and procedures.
- Provide expert guidance and advice to internal teams on regulatory compliance matters.

Regulatory Response Management
- Manage and prepare submissions/ responses to regulatory requests from energy and telecommunications retailers.
- Ensure that all communications with regulatory bodies are accurate, legally sound and appropriately documented and submitted within specified deadlines.
- Maintain up-to-date knowledge of regulatory requirements and changes in legislation.
- Review and revise responses in coordination with legal advisors to mitigate any potential legal risks.

Stakeholder Collaboration
- Work closely with internal departments (e.g., legal, compliance, finance, operations) to provide guidance & advice on compliance matters
- Liaise with regulatory bodies and external auditors to clarify requirements and address inquiries.
- Foster a culture of compliance and ethical conduct within the organisation.

Training and Awareness
- Develop and deliver training programs to enhance employee understanding of compliance requirements.
- Promote awareness of compliance policies and procedures through various communication channels.
- Address compliance-related questions and concerns from employees.

Continuous Improvement
- Stay informed about changes in regulatory requirements and industry best practices.
- Identify opportunities for improving the organisation’s compliance framework.
- Implement best practices and innovative solutions to enhance compliance effectiveness.

What you’ll bring to this role
- Minimum of 5+ years of experience in regulatory compliance or a related role within the energy industry.
- Strong experience in managing responses to regulatory requests and audits.
- Strong experience in roles involving interpreting and disseminating complex information to multiple stakeholders.
- Experience in compliance programs, controls design, and risk management.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on