Customer Engagement Associate

2 weeks ago

Melbourne, Australia Homage Care Full time

**The role**:
As the Customer Engagement Associate, you will maintain and nurture our current customer relationships to ensure ongoing satisfaction, retention and growth. This is an entry level role and perfect for someone looking to build their career

**You will**
- Build and maintain contact with our clients to ensure exceptional customer experience;
- Assist new customers in uploading and navigating the Homage Application platform;
- Re-engaging with previous customers to determine their current needs
- Assisting the manager with the preparation of customer communication and monthly newsletter;
- Support ad-hoc tasks and projects.

**Skills you will need**
- Experience in a customer service role within a fast paced environment.
- Ability to build rapport over the phone with well versed communication skills both written and verbal.
- Ability to adapt to a fast paced, changing environment.
- Previous experience working in a start-up high growth environment is desirable.

**Benefits**
- Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
- ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
- Annual Salary Reviews
- Regular social events - Weekly, Monthly, Quarterly & Yearly.
- Employee of the month rewards
- Birthday celebrations
- EAP - Employee Assistance Program

**Who are we?**
Homage is a tech start-up business that operates within the Healthcare Industry. We are changing the way people access and receive home-care.

**What does this mean?**

Through our technology platform we bridge the gap between care professionals and care recipients, enabling care, wellness and recovery wherever you are.

**How do we do it?**

Our platform has an advanced algorithm that matches the best suited care professionals to our home care patients, based on the needs and wants of our patients.

We work vigorously to deliver personalised, value-based care.

**What's next?**

We offer you the opportunity to be part of our success story

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation which truly makes a difference in the lives of many.

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