Customer Service Officer

5 days ago

North Melbourne, Australia YMCA Recreation Full time

Free access to gyms, recreation, and aquatics centres across the state
- Greet customers and be the face of the centre
- Role located at North Melbourne Community Centre

At the Y our vision is a better tomorrow where all people can belong.

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

Melbourne Community Centre is an important community facility, managed by YMCA Victoria in partnership with City of Melbourne. It is positioned in the heart of North Melbourne and is well-used by the local diverse community.

The centre is made up of: - 1x Indoor Sports Stadium - Facility Hire: Community Hall, Games Room, Multipurpose Room/Meeting room - External Grassed Soccer oval - External Futsal Soccer Pitch - External Small Basketball Court - Health Club/Personal Training - Group Fitness

**About the role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

This is a casual position, the hourly rate is $29 per hour + Super.

**About you**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- First Aid and CPR certificates
- Previous experience in a similar role will be advantageous

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

Video

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