Transport Coordinator

Come transform the future with us- What is a typical workday?About Dragonfly:
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Position Overview:
As a Transport Coordinator, you play a key role in supporting the efficient, reliable, and cost-effective movement of goods across the network. Your responsibilities include nurturing carrier relationships, coordinating transport schedules, and aligning first-mile and middle-mile logistics with last-mile delivery needs. You will work cross-functionally with Operations, Sales, and Customer Service teams to drive service reliability, reduce delays, and support scalable transport solutions.

This role also includes overseeing asset and equipment management across first and middle mile to ensure accurate tracking, condition monitoring, and availability of transport assets, as well as delivering operational reporting to management that provides visibility into network performance, KPIs, and continuous improvement opportunities.
- In this role, you’ll focus on route optimisation, carrier performance, and cost control, while ensuring compliance with safety and service standards. Your ability to balance day-to-day coordination with strategic planning will be key to maintaining a high-performing and resilient logistics network.
- Key Responsibilities:

- Build and maintain strong carrier relationships to ensure consistent performance, reliability, and adherence to service-level agreements.
- Assist in contract negotiations, renewals, and performance reviews to maintain competitive pricing and high service standards.
- Optimise transport routes and schedules through data analysis and collaboration with planning teams to reduce delays and improve efficiency.
- Align first-mile, middle-mile, and last-mile logistics by coordinating with cross-functional teams to create a seamless delivery flow.
- Monitor transport performance by tracking key metrics such as on-time delivery, cost per shipment, and carrier compliance to identify areas for improvement.
- Support asset and equipment management across first and middle mile, maintaining a detailed register of cages, ULDs, totes, scanners, and other transport assets. Oversee allocation, movement tracking, condition monitoring, periodic audits, and coordination of repairs or replacements.
- Deliver operational reporting to Operations Management, preparing regular reports on first
- and middle-mile performance and accuracy. Include defined KPIs (e.g. OTIF pick-ups, dispatch accuracy, departure adherence, scan/compliance rates, exceptions, cost/efficiency), providing insights and recommended actions.
- Ensure compliance with all safety, legal, and environmental regulations across transport operations to uphold company and industry standards.
- Support scalable transport solutions that accommodate business growth, seasonal demand, and evolving customer expectations.
- Collaborate with Operations and Business Development teams to enhance delivery outcomes and maintain a high level of service reliability.
- Contribute to the development and implementation of transportation policies and procedures to streamline operations and improve overall efficiency.
- Coordinate with Station and Distribution teams to ensure timely loading, unloading, and dispatch of goods.
- Utilise transportation management systems and other logistics software to monitor shipments, track performance, and optimise delivery operations.
- Maintain accurate documentation and reporting of transport activities, including incident reports, delivery logs, and compliance records.
- Stay current on industry trends and regulatory changes to proactively adjust operations and maintain compliance.
- Uphold Dragonfly’s core values by fostering teamwork, embracing innovation, prioritising customer focus, and demonstrating diligence in all aspects of the transport function.
- Required Qualifications & Experience:

- Bachelor’s degree in Logistics, Supply Chain Management, Transport, or a related field, preferred.
- Proven experience in transport or logistics management, including route optimisation, cost control, and carrier performance.
- Strong knowledge of Australian transport regulations, safety compliance, and chain of responsibility (CoR).
- Prior experience managing transport contracts and vendor relationships.
- Proficiency in transport management systems (TMS) and dat