Application Support Analyst
2 weeks ago
**About the role**
**Ways of working**
This position is located at our headquarters on the Sunshine Coast, Sippy Downs.
**Key priorities**
- Triage and follow up on requests to resolution
- Enhance the user experience and exceed expectations
- Proactively identify solutions to issues.
**About you**:
- Build and maintain strong relationships with customers and colleagues
- Make informed decisions and solve problems through critical thinking
- Naturally curious and ask the right questions to find solutions
- Explain complex issues simply and clearly
- Flexible team player who can lead or follow as needed
- Analytical, enjoy challenges, and excel at troubleshooting
- Tackle both routine tasks and challenges with equal enthusiasm
**Qualifications**
- Experience with Summit Leave, Summit Messaging and Tasks, Summit Adhoc System, and Summit Rosters
- Proven experience in end-to-end policy management (inception, amendments, cancellations)
- Proficient in advanced MS Office features or other business software
- Skilled in evaluating, troubleshooting, and resolving issues
**How to apply**
**About Youi**
At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 2,300 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.
We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out.
Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who provides awesome service to our customers. We recognise and value the contributions of each team member to our culture and success.
At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.
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