Customer & Technical Support - Engineering Intern

16 hours ago

Parramatta, New South Wales, Australia OMRON Automation and Robotics Australia Full time $60,000 - $80,000 per year

Who we are:

OMRON is a global leader in the vibrant and fast-growing automation and robotics field. We develop quality technology incorporating Robotics, Automation, AI, IoT, Big Data, Safety solutions and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.

We are large enough to make a difference, Smart enough to listen.

Our company employs 28,000 people worldwide. Locally, across Australasia we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers – many of them are high-profile organizations.

We're mature enough to provide stability, Young enough to think ahead.

During the past 90 years, we've proudly achieved a host of "World Firsts", including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we've been continuously named as one of the World's Top 100 innovative companies.

We plan to supercharge our growth by implementing an ambitious long-term plan: "Shaping the Future 2030."

About the Internship:

This is a paid internship designed for final-year engineering students or recent graduates looking to gain real-world experience in a commercial technical environment.

As an intern, you'll support our customer service and technical support teams while developing hands-on knowledge of automation systems, internal processes, and customer-facing operations.

You'll be exposed to practical tools and platforms used in the industry, with mentoring and training to build your readiness for full-time opportunities.

High-performing interns may be invited to join our structured 18-month Graduate Development Program, which provides a clear pathway into roles such as internal sales, application engineering, project engineering, or external sales.

Key Responsibilities

As an intern, you will support our customer service and technical support functions while building real-world experience across the following areas:

  • Order & Sales Support
    : Process customer orders, assist with preparing quotes, and respond to both technical and non-technical inquiries via phone and email interactions.
  • Customer Engagement
    : Communicate with a range of clients (OEMs, integrators, end-users) to provide accurate lead times and service updates.
  • Documentation
    : Maintain records of orders, customer interactions, and support cases using internal systems.
  • Team Collaboration
    : Work with Sales, Engineering, Logistics, and Accounts to ensure smooth operations.
  • General Assistance
    : Support day-to-day tasks and contribute to ongoing team needs as required.

What We're Looking For:

  • Final-year student or recent graduate in Engineering (Electrical, Mechatronics, or similar)
  • Available at least 4 days per week; availability for 5 days is highly regarded.
  • Strong communication skills and eagerness to learn
  • Team-oriented and detail-focused

Benefits:

  • Be part of a global leader in the exciting world of Automation and Robotics - a company with a forward-thinking, collaborative, and fun team culture.
  • Practical experience in a commercial engineering environment
  • Receive hands-on learning, meaningful mentorship, and priority consideration for our 18-month Graduate Development Program — all within an environment that fosters growth and career advancement.

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