Loyalty Operations Support Manager

7 days ago

Docklands, Australia Myer Full time

**Job no**: 942463
**Work type**: Limited Tenure
**Location**: Support Office - Docklands
- 12 month, fixed term opportunity in our Loyalty Operations team
- Be part of a dynamic, fast-paced & customer-focused team
- Flexible hybrid working model; work from our Docklands office and the comfort of your own home

Myer is looking for a **Loyalty Operations Support Manager** who will be contributing to the development and enhancement of key loyalty program deliverables including infrastructure such as the MYER one app, website and integrations with POS. They support the delivery of key functions of the Program such as acquisition, digitisation and delivery of Rewards etc. meeting and exceeding member expectations.

**About the role**:

- Reviews, analyses, and disseminates program key performance metrics to ensure compliance and operational aspects are considered and actioned.
- Drives a continuous improvement plan through analysing and actioning key customer and performance insights to drive optimisation and efficiency across core operational aspects of the Loyalty Program
- Coordinates and manages key Loyalty projects and initiatives ensuring these are delivered within required timeframes and budgets.
- Supports the Program Manager prepare CAB approvals for the Loyalty business unit.
- Works with key business stakeholders as the MYER one advocate
- Coordinates and manages testing updates and releases.
- Coordinates and manages System Training Communications.
- Coordinates updates to the Terms and Conditions and Privacy Policy of the MYER one Loyalty Program
- Supports the operational delivery of the Loyalty program.
- Develops and implements, processes, policies, and procedures

**About you**:

- 5+ years’ experience in Loyalty, within a retail or consumer driven environment preferred
- Strong Financial acumen
- Strong customer and analytical skills
- Flexible in accepting new challenges, effective communication, and organisational skills.
- Experience in driving process efficiency and improvement
- Journey mapping and communication planning
- Experience developing, managing, and delivering operational projects with Internal and external stakeholders.

**Benefits to you**:

- Generous team member discounts on all Myer products, including team-member exclusive discounts
- Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
- A supportive leadership and team network to set you up for success
- Career growth and succession opportunities across the business

We’d love to hear from you even if you don’t meet all the criteria listed above.

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 01 Nov 2024 AUS Eastern Daylight Time

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