Loyalty Operations Support Manager

1 week ago

Docklands, Australia Myer Full time

**Job no**: 942463
**Work type**: Limited Tenure
**Location**: Support Office - Docklands
- 12 month, fixed term opportunity in our Loyalty Operations team
- Be part of a dynamic, fast-paced & customer-focused team
- Flexible hybrid working model; work from our Docklands office and the comfort of your own home

Myer is looking for a **Loyalty Operations Support Manager** who will be contributing to the development and enhancement of key loyalty program deliverables including infrastructure such as the MYER one app, website and integrations with POS. They support the delivery of key functions of the Program such as acquisition, digitisation and delivery of Rewards etc. meeting and exceeding member expectations.

**About the role**:

- Reviews, analyses, and disseminates program key performance metrics to ensure compliance and operational aspects are considered and actioned.
- Drives a continuous improvement plan through analysing and actioning key customer and performance insights to drive optimisation and efficiency across core operational aspects of the Loyalty Program
- Coordinates and manages key Loyalty projects and initiatives ensuring these are delivered within required timeframes and budgets.
- Supports the Program Manager prepare CAB approvals for the Loyalty business unit.
- Works with key business stakeholders as the MYER one advocate
- Coordinates and manages testing updates and releases.
- Coordinates and manages System Training Communications.
- Coordinates updates to the Terms and Conditions and Privacy Policy of the MYER one Loyalty Program
- Supports the operational delivery of the Loyalty program.
- Develops and implements, processes, policies, and procedures

**About you**:

- 5+ years’ experience in Loyalty, within a retail or consumer driven environment preferred
- Strong Financial acumen
- Strong customer and analytical skills
- Flexible in accepting new challenges, effective communication, and organisational skills.
- Experience in driving process efficiency and improvement
- Journey mapping and communication planning
- Experience developing, managing, and delivering operational projects with Internal and external stakeholders.

**Benefits to you**:

- Generous team member discounts on all Myer products, including team-member exclusive discounts
- Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
- A supportive leadership and team network to set you up for success
- Career growth and succession opportunities across the business

We’d love to hear from you even if you don’t meet all the criteria listed above.

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 01 Nov 2024 AUS Eastern Daylight Time

  • Loyalty Insights

    2 weeks ago

    Docklands, Victoria, Australia MYER Full time $60,000 - $80,000 per year

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Loyalty Insights

    4 days ago

    Docklands, Victoria, Australia Myer Full time $60,000 - $90,000 per year

    Job no: 943956Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Builders Operations

    2 days ago

    Docklands, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Product Manager

    6 days ago

    Docklands, Victoria, Australia David Jones Limited Full time $120,000 - $180,000 per year

    The RoleDavid Jones exists to inspire like no other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive.As the Digital Product Manager – Mobile App, you will play a crucial role in advancing our digital strategy by leading the...

  • Systems Enablement Lead

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Senior Manager

    2 weeks ago

    Docklands, Victoria, Australia MYER Full time $120,000 - $180,000 per year

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Senior Manager

    2 weeks ago

    Docklands, Victoria, Australia Myer Full time $104,000 - $130,878 per year

    Job no: 943889Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Operations Manager

    6 days ago

    Docklands, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Sydney & Melbourne (Australia) or London (United Kingdom)- Type: Permanent, full time- Hybrid role, happy to talk flexible working The opportunity We are seeking an Operations Manager to join our global Cyber Operations team. Reporting directly to the Global Head of Cyber Operations,...

  • CRM Manager

    2 weeks ago

    Docklands, Australia Wesfarmers Health Full time

    Wesfarmers Health is growing - fast - as we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians. Our portfolio includes well-known names like Priceline and Priceline Pharmacy, as well as our medi-aesthetics brands, Clear Skincare Clinics and SILK Laser Clinics. In the digital space,...

  • Cluster Sales Manager

    2 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24158005 **Job Category** Sales & Marketing **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in...