Systems Support Specialist

**Our Company**:
NEP Australia, Australia’s leading provider of studio and outside broadcast production services is expanding its Technology team within the company to enable superior service, support and expand its outstanding knowledge base within the company.

NEP Australia seeks to set new standards in service excellence within the television industry. As part of this increased customer-focused vision, NEP Australia is recruiting for a Sydney based Systems Support Specialist.

**The Role & Responsibilities**:
Reporting to the IT Infrastructure Lead, the **Systems Support Specialist**is required to provide level 1 & 2 systems support as part of a global team with a follow-the-sun model in place. This position is a 5-day work week, Monday to Friday with 1 day per week work from home.

**Key Responsibilities but not limited to**:

- Serve as the initial point-of-contact for troubleshooting software, Laptop/ PC hardware, printing and phone problems in a multi-site Active Directory environment
- Generate and manage service desk tickets for problems and work to resolve the issues in a timely manner.
- Prepare new laptops and desktops for deployment to offices and mobile units in the field.
- Support users by installing, configuring, and deploying software packages on company hardware.
- Responsible for ongoing maintenance, management and tracking of company owned hardware and software
- Provide backup systems administration support for multi-server, multi-location IT infrastructure
- Ensure information security is maintained to the highest standards

**Skills Required**:

- Technical or Bachelor’s degree in IS, IT, Engineering or equivalent experience
- Experience with PC configuration/ upgrades and repairs
- Knowledge of troubleshooting network issues (LAN/WAN)
- Understanding of IP Phones and video conferencing
- Knowledge of PowerShell scripting highly desirable
- Ability to work independently and as a member of a team
- Excellent communication and interpersonal skills
- Ability to multitask, manage priorities and a have a positive ‘can do’ attitude

**Benefits of working at NEP**:

- Salary continuance insurance
- NEP Days - additional 5 days of leave per year (conditions apply)
- NEP Travel benefits & discounts including Qantas Club Membership
- Discounts through NEP Rewards
- Employee Assistance Programme
- Work from home options (our head office location is Eveleigh)
- On site parking available on request at our Eveleigh office location

**About Our Process**

At NEP, we are committed to employing individuals who align with Our Values and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, right to work checks, and reference checks.
- NEP is a leading worldwide provider of outsourced solutions to the broadcast and live event industries offering technical services for outside broadcast, studio production, video display, host broadcasting and post production. Around the Globe NEP own and operate 150+ Outside Broadcast Vans, 27+ Large Scale Broadcast Fly Pack systems, 31 TV Studios and Control rooms plus 30 Kilometres+ of LED Panels and 40 Mobile LED Vehicles. The World’s First Large Scale Remote Production Centre’s built in Sydney and Melbourne._
- Headquartered in the United States, we have offices in 24 Countries with 97 Office locations with over 4,000 employees._
- For three decades, NEP has been earning the respect of the industry by providing the finest technical management, production support and engineering available, which has made us the provider of choice for the world’s premiere television broadcasters, cable networks and events producers._
- Driven by passion with a focus on innovation, NEP has supported productions in over 55 countries on all seven continents, setting the industry standard for excellence worldwide._