Client Services Officer

2 days ago

Brisbane, Australia Queensland Government Full time

This position plays an important role in the implementation of the Best Practice Review of Workplace Health and Safety Queensland and ensuring we meet the expectations of compliance and enforcement.
As the Client Services Officer you will be frontline administrative support for the inspectorate in the Electrical Safety Officer. Be part of a dynamic and fast pace working environment, in a team with a strong supportive culture, empowering you to proactively assist in making positive impacts regarding electrical safety for everyone in Queensland.
**Key responsibilities include**:
Support the administration of ESO's regulatory functions including inspector logistics, Right to information requests and participating in compliance activities to monitor and educate stakeholders.
Use, update and monitor relevant databases and files confirming quality and accuracy of data
Deliver financial, procurement, HR and record keeping services in accordance with legislative, departmental, and organisational policy and guidelines.
Answer queries and direct calls from internal and external clients in relation to ESO Field Services.
Provide administrative support across the ESO business.
Research and analyse information/data to provide advice that contributes to organisational and team goals.
Seek continuous improvement and commit to self-development.
Work collaboratively as an effective, self-directed team member.
Perform other duties as directed by the supervisor.
Our workforce needs to be agile to respond quickly to new and emerging priorities. You may also be required to undertake alternative duties or work in alternative locations on a temporary or permanent basis to support service delivery.
Key capabilities for this role are aligned with the OIR Capability Framework and the Leadership competencies for Queensland under the leadership stream: Individual contributor.
**Key capabilities for this role include**:
Demonstrate an ability to utilise Microsoft Office products (Word, Excel and Outlook), databases and Customer Relationship Management software.
Demonstrated verbal and written communication skills
Interpersonal skills in the delivery of customer service and managing internal and external relationships
Capability to research, solve problems, prioritise work and make decisions to achieve work outcomes
Display personal drive and integrity by working autonomously, managing competing priorities and complying with internal performance standards
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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