Cluster Reservations Manager

12 hours ago

Melbourne, Australia Marriott International Full time

At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where leadership, growth, and service excellence go hand in hand.

**Position Summary**:

- Lead, mentor and inspire the Cluster Reservations team to achieve sales and service excellence
- Develop, implement and oversee training programs to ensure team members succeed in their roles
- Actively drive revenue growth by identifying new opportunities, maximising upselling potential and monitoring market trends
- Manage reservations operations for multiple properties, ensuring accuracy of bookings, billing instructions and group rooming lists
- Collaborate with Sales, Events and Operations teams to deliver smooth and successful guest experiences
- Monitor daily arrivals, same-day selling procedures and waitlists to optimise occupancy and revenue
- Review and analyse reservation data and forecasts to support business planning
- Handle escalated guest issues with professionalism and resolve disputes in line with brand standards
- Create departmental schedules and manage resources effectively to meet business needs

**About You**:

- Proven leadership experience in reservations, sales or front office within hospitality
- Strong ability to coach, motivate and develop teams to deliver results
- Excellent communication and negotiation skills, with a customer-first mindset
- Commercially focused with strong understanding of revenue management and market trends
- Highly organised with sharp attention to detail and problem-solving skills
- Driven, adaptable and confident working in a fast-paced cluster environment
- **Eligible to work in Australia**

**Our Benefits**:

- Exclusive discounts on hotel stays and dining across Marriott International for you, your family and friends
- Access to “Life with the Works” - flexible working arrangements, paid birthday leave, and sabbatical opportunities
- Internationally recognised leadership training and unlimited career progression across Marriott’s global portfolio
- Support for your physical, emotional and financial wellbeing through our Employee Assistance Program
- Employee referral incentives when you introduce future Marriott associates
- Be part of the world’s largest hospitality network that values diversity, inclusivity and growth
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

**Job Details**:

- Job title
- Cluster Reservations Manager
- Position Type
- Full Time
- Job ID
- 25138018
- Additional Info
- Career area
- Reservations
- Location(s)
- The Westin Melbourne

  • Cluster Reservations Manager

    8 hours ago

    Melbourne, Victoria, Australia Marriott International Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000ScheduleFull TimeLocated Remotely?NPosition Type ManagementAt Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations...

  • Cluster Reservations Agent

    12 hours ago

    Melbourne, Australia Marriott International Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...

  • Cluster Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23002314 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Cluster Revenue Manager

    1 week ago

    Melbourne, Australia Hyatt Place Melbourne, Essendon Fields Full time

    Summary We are seeking an experienced **Cluster Revenue Manager** to lead revenue strategy across **Hyatt Place Melbourne Essendon Fields** and **Hyatt Place Melbourne Caribbean Park**. This is an exciting opportunity to drive commercial performance across two thriving properties, delivering growth in line with our brand and ownership expectations. As this...

  • Cluster Manager

    11 hours ago

    Melbourne, Australia The Surfboard Warehouse Full time

    **ABOUT THE ROLE** **We are looking for one Cluster Manager for our Melbourne stores and one Cluster Manager for our Sydney (Northern Beaches) stores. These positions are permanent and full-time.** As a Cluster Manager, you will be responsible for driving sales results for your stores. Your Responsibilities include: - Create a sale’s driven culture...

  • (Urgent) Cluster Revenue Manager

    4 weeks ago

    Melbourne, Australia Hyatt Hotels Corporation Full time

    Close Inclusive Collection Job Postings Notification "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life." We are seeking an experienced Cluster Revenue Manager to lead revenue strategy across Hyatt Place Melbourne Essendon Fields and Hyatt Place Melbourne...

  • Cluster Groups Reservations Supervisor

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23113230 **Job Category** Reservations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • [Apply in 3 Minutes] Cluster Reservation Agent

    4 weeks ago

    Melbourne, Australia Victoria Jungfrau Full time

    Cluster Reservation Agent (a) 100% ab sofort oder nach Vereinbarung Ihr Aufgabenbereich lautet: Zur Verstärkung unseres Teams suchen wir ab sofort oder nach Vereinbarung einen engagierten Cluster Reservation Agent (a). Bei einem Wohnort ausserhalb von Interlaken und Umgebung besteht bei einer 100-prozentigen Anstellung nach der Probezeit die Möglichkeit,...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24034124 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Cluster Manager

    4 weeks ago

    Melbourne, Australia Retailworld Resourcing PTY Ltd. Full time

    Cluster Manager - Chadstone | Melbourne_Australia Are you an experienced retail leader ready to step into a Flagship Cluster Manager role with one of Australia/'s most loved fashion retailers! This is your chance to join a brand that is recognised globally for its feminine design, timeless style, and commitment to creating exceptional customer experiences....