Cluster Reservations Manager

1 week ago

Melbourne, Australia Marriott International Full time

At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where leadership, growth, and service excellence go hand in hand.

**Position Summary**:

- Lead, mentor and inspire the Cluster Reservations team to achieve sales and service excellence
- Develop, implement and oversee training programs to ensure team members succeed in their roles
- Actively drive revenue growth by identifying new opportunities, maximising upselling potential and monitoring market trends
- Manage reservations operations for multiple properties, ensuring accuracy of bookings, billing instructions and group rooming lists
- Collaborate with Sales, Events and Operations teams to deliver smooth and successful guest experiences
- Monitor daily arrivals, same-day selling procedures and waitlists to optimise occupancy and revenue
- Review and analyse reservation data and forecasts to support business planning
- Handle escalated guest issues with professionalism and resolve disputes in line with brand standards
- Create departmental schedules and manage resources effectively to meet business needs

**About You**:

- Proven leadership experience in reservations, sales or front office within hospitality
- Strong ability to coach, motivate and develop teams to deliver results
- Excellent communication and negotiation skills, with a customer-first mindset
- Commercially focused with strong understanding of revenue management and market trends
- Highly organised with sharp attention to detail and problem-solving skills
- Driven, adaptable and confident working in a fast-paced cluster environment
- **Eligible to work in Australia**

**Our Benefits**:

- Exclusive discounts on hotel stays and dining across Marriott International for you, your family and friends
- Access to “Life with the Works” - flexible working arrangements, paid birthday leave, and sabbatical opportunities
- Internationally recognised leadership training and unlimited career progression across Marriott’s global portfolio
- Support for your physical, emotional and financial wellbeing through our Employee Assistance Program
- Employee referral incentives when you introduce future Marriott associates
- Be part of the world’s largest hospitality network that values diversity, inclusivity and growth
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

**Job Details**:

- Job title
- Cluster Reservations Manager
- Position Type
- Full Time
- Job ID
- 25138018
- Additional Info
- Career area
- Reservations
- Location(s)
- The Westin Melbourne

  • Cluster Reservations Manager

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25138018 **Job Category**Reservations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to...

  • Cluster Reservations Manager

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23026327 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As Cluster Reservations Manager, you will be responsible for soliciting and managing reservations...

  • Cluster Reservations Manager

    4 hours ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    OverviewJoin to apply for the Cluster Reservations Manager role at Westin Hotels & Resorts.At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving...

  • Cluster Reservations Manager

    2 hours ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    OverviewJoin to apply for the Cluster Reservations Manager role at Westin Hotels & Resorts.At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving...

  • Cluster Reservations Manager

    1 week ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $90,000 - $120,000 per year

    At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where...

  • Cluster Reservations Manager

    4 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where...

  • Cluster Reservations Agent

    1 week ago

    Melbourne, Australia Marriott International Full time

    Reporting to the Cluster Reservations Manager, we are looking for an experienced and dynamic Reservations Agent to join the on-property Groups Reservations Team. **The Full Time Cluster Reservations Agent** is a cluster role supporting two hotels;** Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.** **Responsibilities include**: -...

  • Cluster Reservations Agent

    1 week ago

    Melbourne, Australia Marriott International Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...

  • Cluster Group Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $75,000 - $105,000 per year

    Reporting to the Cluster Reservations Manager, we are looking for an experienced and dynamic Group Reservations Agent to join the on-property Groups Reservations Team. The Group Reservations Agent is a cluster role supporting two hotels; Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.  Responsibilities include:  Handling and...

  • Cluster Reservations Agent

    4 hours ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    OverviewJoin to apply for the Cluster Reservations Agent role at Westin Hotels & Resorts.Job DetailsJob Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000Schedule Part TimeLocated Remotely? NoPosition Type Non-ManagementThe Westin is committed to empowering guests to enhance their...