Cluster Revenue Manager

Summary

We are seeking an experienced **Cluster Revenue Manager** to lead revenue strategy across **Hyatt Place Melbourne Essendon Fields** and **Hyatt Place Melbourne Caribbean Park**. This is an exciting opportunity to drive commercial performance across two thriving properties, delivering growth in line with our brand and ownership expectations.

As this role is based across two locations, reliable personal transport is essential.

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, located in the heart of Essendon Fields’ retail and commercial precinct. Positioned steps from Essendon Fields Airport, just 6 minutes from Melbourne Airport, and 20 minutes from Melbourne’s CBD, the hotel combines style, innovation and 24/7 convenience for today’s multi-tasking traveller.

Guests enjoy thoughtfully designed guestrooms with distinct zones for sleep, work and play, as well as free-flowing social spaces that transition seamlessly from work to relaxation.

About Hyatt Place Melbourne **Caribbean Park**

Located just 27km from Melbourne’s CBD, Hyatt Place Caribbean Park offers a unique blend of natural beauty and modern convenience. Set within 275 acres of parklands and walking trails, our hotel provides a tranquil setting for both guests and team members.

Designed for today’s multi-tasking traveller, our hotel features stylish, open-plan social spaces and 24/7 amenities that support a seamless transition from work to relaxation. Situated next to the Caribbean Park business precinct, we serve a mix of business and leisure guests year-round.

**Qualifications**:
The Role

As **Cluster Revenue Manager**, you will assume overall responsibility for:

- Developing and delivering revenue management strategies across both hotels.
- Producing detailed budgets, annual plans, and weekly forecasts.
- Reviewing and setting daily and weekly pricing strategies in line with demand, pace and competitor activity.
- Driving yield management initiatives to maximise RGI, ADR, RevPAR and market share.
- Managing inventory across all distribution channels to ensure optimisation.
- Partnering with Sales & Marketing to create innovative packages and promotions that differentiate us in the market.
- Producing weekly and monthly revenue reports for ownership, corporate office and hotel leadership.

This is a hands-on, on-site role requiring strong commercial acumen and the ability to balance strategic thinking with day-to-day execution. You will lead revenue performance across two key Hyatt Place properties—working 3 days per week at Essendon Fields and 2 days at Caribbean Park, Scoresby. This role offers the opportunity to make a tangible impact across the cluster while driving growth and optimising results.

Qualifications & Experience
- Minimum **3 years’ experience** in hotel revenue management or analytical roles within a 4- or 5-star hotel environment.
- Strong understanding of the **Melbourne hotel market** including outer suburbs and local revenue trends.
- A proven track record in revenue forecasting, inventory control, and yield optimisation.
- Demonstrated ability to develop and implement effective budgets and pricing strategies.
- Advanced analytical and reporting skills, with high proficiency in Excel and related IT systems.
- Experience with hotel systems such as Opera, LightHouse, STR, Agency360, and Demand360 (highly regarded).
- Excellent organisational and communication skills, with strong attention to detail.
- Previous experience working collaboratively with hotel owners or ownership groups.
- A leadership mindset with the ability to coach, support, and inspire team members, while embodying Hyatt’s values and culture.

Key Accountabilities

In addition to the above, your responsibilities will include:
**Administration**
- Prepare, maintain, and distribute accurate revenue reports and key performance indicators (KPIs) across all properties in the cluster.
- Ensure all revenue-related activities comply with brand standards, internal policies, and relevant regulatory requirements.
- Define, implement, and manage rate structures, booking policies, and system restrictions to optimise performance across the portfolio.
- Maintain comprehensive and up-to-date records of revenue strategies, contracts, and performance data to support informed decision-making and audit readiness.

**Customer Service**
- Provide guidance on pricing and availability to the front desk.
- Implement clear and transparent pricing policies to build guest trust.
- Collaborate with Marketing to support loyalty programs and promotions.
- Develop packages and discounts to stimulate off-peak demand.

**Marketing**
- Align pricing and promotions with marketing campaigns.
- Provide data insights to inform competitive positioning.
- Support event and group sales with pricing strategies.

**Operational**
- Protect revenue by minimising risks of overbooking or underbooking.
- Optimise reserv