Guest Service Agent

2 weeks ago

Pokolbin, Australia voco Full time

voco Kirkton Park Hunter Valley is a luxury boutique hotel on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.- Our Hotel is looking for a Part Time Guest Service Agent with great hours on offer, to join our engaged and friendly team, where you will take ownership of creating exceptional first impressions for our guests.- Every day is different, but you'll mostly be:
- Delivering memorable guest experiences and the warmest of welcomes
- Checking in and Checking out guests: cash handling and processing payments
- Engaging with guests to build personal relationships and remedy any complaints
- Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest need
- Resolving guest issues and using their feedback to improve guest satisfaction
- Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants
- Leading the way as a brand ambassador

**What we need from you**:

- Ideally you'll have previous hotel experience in a Front Office environment or similar customer service experience
- Great communication skills and a real passion for delivering great customer service
- Flexibility to work various shifts including evenings and weekends and public holidays
- Experience with reservations systems including Opera, PMS and excel is desirable
- Must speak fluent English; any additional languages would be great
- Must have working rights for Australia

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive wage that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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