Guest Service Agent

1 week ago

Pokolbin, Australia Oaks Hotels Full time

**Company Description**
Elysia Wellness Retreat is part of the Minor Hotel Group. Minor Hotels has a portfolio of hotel brands including Oaks Hotels & Resorts. Elysia Wellness Retreat is a haven of relaxation for our guests and our team. When you join our team you can expect to work in an environment that fosters innovation, supports your career development and encourages healthy living.

Elysia Wellness Retreat offers our guests the opportunity to transform their lives. From a refreshing weekend getaway to a holistic week-long program, Elysia has a range of wellness retreat options for our guests. As part of the team, you will inspire and guide our guests with your friendly smiles and caring nature.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Elysia Wellness Retreat are looking for a Full-time or Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

**Responsibilities include**:

- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay
- Must be available to work weekends

**Qualifications**
- Previous experience in a hotel, resort or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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