Business Engagement Manager

5 days ago

Brisbane, Australia Queensland Government Full time

**Represent DSITC in cross divisional engagements and QCS in development and delivery of whole-of-Government ICT solutions, with close liaison with the Queensland Government Customer and Digital Group
Represent QCS in interagency data sharing improvement initiatives ensuring data integrity, cyber security and architectural requirements are addressed
Lead and foster collaboration between DSITC and business stakeholders, influence and grow relationships with internal and external stakeholders.
Represent DSITC to QCS business units and governance groups, often acting as the primary point of contact.
Lead the engagement with business stakeholders to understand their current challenges or opportunities to form as basis of broader potential IT solutions
Lead the documentation of the digital and IT components of QCS' opportunity briefs, concept briefs and business requirements specification.
Work with internal DSITC staff and QCS planning and investment units to ensure solutions are aligned with QCS planning, are properly funded and have followed approved governance processes.
Ensure that all phases of the software development lifecycle, including maintenance and support, are considered in any investment proposals
Provide assistance, advice and support to the Technical Design Authority by ensuring deliverables are progressed in a timely manner
Oversee the work of a small team within Business Engagement, DSITC, to ensure customer expectations are being met and the team is delivering as required
Own the engagement, new business and pipeline management process and work closely with the design team on solution definition and service design processes
Work with senior customers and stakeholders to develop and monitor Service Level Agreements and Key Performance Indicators
Assist in the identification, addressing and scheduling of issues, risks and solutions that may impact the successful implementation of business initiatives and delivery of ICT services
Lead activities in building proof-of-concept solutions and reporting

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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