Learning & Development Training Lead

Company Description

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

**Job Description**:
We are seeking a Learning & Development Training Lead to join our team on a **fixed term contract for 18 months**, where the focus will be to oversee the Instructional Designer, to ensure all materials are fit for purpose, along with designing the future state governance model and partner with HR to design the future state training team.

**Primary Duties & Responsibilities**
- Investigation and assessment into the ‘current state’ training environment for Customer Service which is expected to include:

- Documentation for both New Starter Induction & continuous improvement modules - for both GE & Probe team members
- Documentation for Team Leaders & Senior Leaders
- Understanding the delivery methodology, channels used, associated timelines and speed to competency
- Governance process to ensure documentation is always up to date
- LMS Platform being used - to what degree is this fit for purpose today?
- Partner with HR to understand all roles currently engaged as part of that end to end design & delivery process
- Investigation and assessment into ‘current state’ training outside of Customer Service:

- Sales training - what exists that could be leveraged to improve the Customer Service delivery program?
- Corporate induction - as above
- Other products, eg. Palletised - as above
- Design of the training strategy for future state for new starters
- New starter Induction - what are the modules that are the foundations for everyone? How will this be delivered/learnt?
- What are all the building blocks of training for role-specific skills (operational knowledge, soft skills, technical skills)
- Assessment process - ‘ticket to play’ enabling people to get on the phones
- Design of the training delivery process in future
- What actually needs to be done in a classroom environment?
- What can be done as ‘practicals’?
- How do we ‘learn from anywhere’? How does this fit in with a 70/20/10 model?
- Timeframe for delivery & speed to competency model
- Oversee the Instructional Designer to ensure all materials are fit for purpose
- Design future state governance model
- Partner with HR to design the future state training team

Hand over to BAU

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.