Patient Accounts Education Officer

**Join our dynamic team on a temporary full-time 12 month contract as a Patient Accounts Education Officer**

**Play a critical role in our mission to deliver excellent customer service**

**The Role**

Are you ready to make an impact in the world of Patient Accounts? As the Patient Accounts Education Officer, you’ll play a key role in driving the success of our revenue cycle by developing innovative training materials and delivering impactful training sessions. You’ll work alongside the Patient Accounts Education Coordinator to continuously improve and optimise processes, ensuring quality and consistency across the board. This is your chance to be a vital part of a team focused on supporting our workforce

**About You**

We’re looking for a dynamic, self-motivated professional who thrives in a fast-paced environment and is passionate about making a difference. If you’re someone who brings energy, strong customer focus, and top-notch communication skills to the table, we want you This full-time, Monday-Friday position offers a great work-life balance and an opportunity to contribute to meaningful improvements within the organisation.

**Essential Skills and Experience**
- Strong understanding financial procedures and accounting principles related to hospital billing and collections.
- Proven ability to develop, document and deliver effective training programs to ensure staff understand and comply with billing processes, policies, and procedures.
- Experience with private hospital billing systems, including a solid understanding of the complete billing and collections process including Eclipse management.
- Expertise in private health insurance billing, contractual rules and comprehensive knowledge of medical and private hospital billing regulations.
- Ability to adapt training methods and learning techniques to suit a diverse workforce, with varying skill levels ensuring knowledge is effectively absorbed and applied.
- Commitment to a high standard of customer service, with a strong attention to detail and accuracy in all aspects of work
- Skilled at sourcing and breaking down complex information into clear, practical insights that can be easily understood and taught to others
- Excellent interpersonal and communication skills to engage with both internal and external stakeholders.
- Ability to work in a dynamic, fast-paced, rapidly changing environment.
- Strong focus and commitment to continuous improvement and the pursuit of excellence in billing and debtors’ practices.
- Ability to work independently, within a multi-disciplinary team, and collaboratively under tight deadlines.
- Proficient Microsoft Office Suite, particularly, Excel, Word and PowerPoint.

**Desirable**
- Previous Experience in Meditech
- Certificate IV Workplace Training and Assessment
- Certificate in Medical Terminology

**Benefits**

**Professional Advancement**: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

**Ramsay Rewards**: Access great deals at over 100+ major retailers

**Employee Wellbeing**: Flexible working arrangements, a commitment to work/life balance and **free**Employee **Assistance Program offering access to confidential counselling, coaching and support 24/7.**

**Make a Difference**:Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.

**Ramsay Way Culture**:Join a team dedicated to _'People Caring for People_,' fostering a positive, supportive and inclusive environment.

**About Us**

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘**_People Caring for People’_** since 1964.

We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

**Requirements**:

- A National Police Check conducted within the previous 12 months may be asked of you

**To Apply**

Applications Close: 7th May 2025