Patient Services Officer

Due to growth within the team at Epworth Freemasons, we are seeking to appoint an experienced full time Patient Services Officer. You will be responsible for multiple aspects of the pre-admission and admission process this patient facing role is for our oncology patients.

**You will make an impact by**:

- Admitting and discharging of patients
- Responding promptly to enquiries and requests
- General administrative duties and entering patient’s details to create admissions.
- Creating Estimates and completing Health Fund Checks

Position Description Inherent Requirements

**About Freemasons**

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

**Qualifications**:
**To be successful in this role**

You will have:

- Strong computer literacy
- Excellent attention to detail
- Strong customer service focus
- Ability to prioritise in a timely and accurate manner
- Ability to work under pressure and make informed decisions according to hospital needs
- Excellent communication skills
- Previous experience in health care, medical or health fund industry will be highly advantageous

**Additional Information**:
**At Epworth, it’s a community**

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Discounted private health insurance
- Ability to purchase up to four additional weeks of leave

**Why Join Epworth?**

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

**Ready to Make a Difference?**

To apply, click the **I'm Interested** button to attach your CV and cover letter.

**_ Please Note:_**_ Applications are reviewed as received. Don’t wait—this role may be filled before the closing date._
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._