Dispatch Controller

2 weeks ago

Tullamarine, Australia SkyBus Full time

**About us**

SkyBus has built a reputation for excellence in the Australian transport industry, offering fast, direct, and affordable services. SkyBus, known for its reliable, customer-friendly, and efficient airport transfers.

**The opportunity**:
Ready to take the wheel on a dynamic and fast-paced career? SkyBus is looking for motivated and detail-driven **Dispatch Controllers** to help keep our operations running smoothly at our Tullamarine depot.

As a Dispatch Controller, you’ll be the heartbeat of our daily operations - coordinating bus schedules, managing last-minute changes, and ensuring our services run like clockwork. You'll be the go-to support for our driving team, helping deliver the exceptional service and safety standards that SkyBus is known for.

This role is perfect for someone who thrives under pressure, stays organized, and has a knack for quick problem-solving. If you're a natural communicator and love being part of a team that moves people every day - we want to hear from you

**Work schedule**: Monday to Friday, with additional weekend shifts available.

**You’ll be involved in**:

- Proactively manage unplanned absences by covering vacant shifts to ensure service continuity.
- Allocate vehicles efficiently and coordinate smooth bus yard departures.
- Organise and manage schedules for driver and vehicle changeovers.
- Collaborate closely with the Operations Control Centre to relay timely updates on service disruptions.
- Provide on-the-ground support to frontline staff during incidents and emergencies.
- Monitor real-time operational changes and ensure systems are updated accordingly.
- Prepare and process weekly rosters, timesheets, and payroll in line with industrial agreements.
- Track daily operational performance, identifying issues and implementing corrective actions as needed.

**The boxes you'll tick**:

- Proven experience coordinating large teams, with exceptional planning and organisational skills.
- Confident using computers, with solid skills in Microsoft Office and reporting tools.
- A proactive, self-motivated mindset and a flexible attitude in a fast-paced, ever-changing environment.
- A strong understanding of safety regulations and internal compliance standards, with hands-on experience in monitoring and maintaining them.
- A true team player with great interpersonal skills - equally comfortable working independently or within a team.
- Clear and confident communicator, able to provide direction and updates with ease.
- A valid Medium Rigid (MR) driver’s licence and relevant accreditation, plus a Working with Children Check (or willingness to obtain)

**The benefits of working with us**:

- Employment with Australasia's leading mass transit bus operator focusing on a positive culture and company values
- Competitive salary package
- Comprehensive Employee Assistance Program Including wellbeing, financial and nutritional coaching, counselling and legal advice

**How you apply**

SkyBus is proud to be an Equal Opportunity Employer with our people proudly representing the community which we service.

We invite all applicants to apply, including Aboriginal and Torres Strait Islander Peoples and people from diverse social, cultural and gender backgrounds.

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