Claims Case Manager

**Company Description**:
Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you

**So, who is GROW Inc?**

Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.

**How are we doing it?**

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians.

Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself) to join us.

We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
- Ensure claim work items are completed within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take place
- Claims Case Management: Accountable for accurate management of own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations.
- Team Quality Assurance - Perform quality assurance tasks and conduct end-to-end claim reviews to ensure proficient and accurate case management within the team. Take ownership of providing coaching to administrators to address any identified quality gaps.
- Incident Management - Ensure incidents are reported within SLA timeframes to your leader and when requested assist with incident remediation
- Complex enquiries - Take ownership of complex enquiries raised both internally and externally (client and/or insurer), ensuring they are answered within agreed SLA’s
- Standard Operating Procedures (SOPs)
- Complaint management - When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271
- Training Facilitation** -**Collaborate with our training and development team to facilitate and/or support training sessions for the claims administration team. Take ownership of ensuring that all training sessions are effectively planned, organized and delivered to meet the team's learning objectives

**Why you’ll love working at GROW**
- ME Days - Take an additional 3 days of leave off per year for wellness
- Birthday Leave - Take an extra day off per year on your birthday
- Employee Share Option Program - our success is your success
- Parental Leave - we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)
- Community give back days - organised by us
- Learning & Development Budget - up to $500 per year to use on your own development
- Hybrid Work Arrangement - We have a true hybrid arrangement
- Exciting Discounts - Think movie tickets, gift cards & even electronics

We are a Circle Back Initiative Employer - we commit to respond to every applicant