Case Manager

1 week ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Do you have a passion for making a difference in people's lives? Come join us as a Case Manager and make a difference in the lives of injured workers in the Federal Self Insurance space Working as part of the Federal Self Insurance team, this exciting case management role is to pro-actively manage a portfolio of claims, provide exceptional customer service to all stakeholders and support injured workers to recover and return to work.

This will be a permanent, full time position based in our Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
- Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU
- Previous experience within the medical or corporate field, specialising in customer service is high desirable.
- Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills
- Careful consideration to detail with a high concern for accuracy
- Strong stakeholder engagement and management
- Committed to supporting injured workers with their recovery and return to work

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Associate: Disputes

    2 weeks ago

    Melbourne, Australia White & Case Full time

    **Associate: Disputes** **The Opportunity** Are you ready to make your mark as part of the Commercial Litigation Practice in our Melbourne office? Globally recognised for the breadth and local depth of our experience, we are trusted advisors to the world’s leading Infrastructure providers. As well as guiding clients through their most complex and...

  • Case Manager

    2 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 46004 **Case Manager** - ** Permanent, part-time position (30.4 hours p/week)**: - ** Registered Nurse (Grade 3), Occupation Theraprist (Grade 2), Social Worker (Grade 2)...

  • Case Manager

    1 week ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 47188 Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and...

  • Associate: Environment

    2 weeks ago

    Melbourne, Australia White & Case Full time

    **Associate: Environment & Planning** **The opportunity** - Are you ready to make your mark as part of the Environment and Planning Practice in our Melbourne office? At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one. We foster a collegial working environment...

  • Paralegal

    6 days ago

    Melbourne, Australia White & Case Full time

    **Position Summary** The Paralegal is a key member of the Land, Planning & Environment team and has an important role to assist with matter management for major projects and filing obligations for Panel, VCAT and Supreme Court proceedings and property and environmental searches. **Duties and Accountabilities** - Assisting to manage legal issues register...

  • Case Manager

    4 days ago

    Melbourne, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Associate: Tax

    6 days ago

    Melbourne, Victoria, Australia White & Case Full time $180,000 - $250,000 per year

    The opportunityAre you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office?As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia's largest transactions and specifically stamp duty advice to large multinational, listed and...

  • Case Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMES Australia Full time $60,000 - $90,000 per year

    Multiple Full-time Maximum Term positions available to 30 June 2026 based at our Footscray siteProvide case management to humanitarian entrantsAnnual salary is $70, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural DiversitySalary packaging...

  • Associate: Major Projects

    2 weeks ago

    Melbourne, Australia White & Case Full time

    **Associate: Major Projects & Infrastructure** **The opportunity** Are you ready to make your mark as part of the Project Delivery Practice in our Sydney office? With experience in major projects and infrastructure, particularly in the transport, power, and renewables sector, you will be joining a growing team with fantastic career progression...

  • Associate: Tax

    2 days ago

    Melbourne, Victoria, Australia White & Case Full time $120,000 - $200,000 per year

    Associate: TaxThe opportunityAre you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office?As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia's largest transactions and specifically stamp duty advice to large...