Employee Services Team Lead

**Position Title**:Employee Services Team Lead

**Position Type**: Regular - Full-Time

**Position Location**:Ballarat

**Requisition ID**: 24001

We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way which reflects our values.

The Lifecycle Team Lead is a key player in delivering an efficient HR administration service including coordinating / prioritizing the team’s daily activities, identifying and driving process improvements, and developing the team.

**About the role**
- Manage day-to-day operations of the Employee Lifecycle Specialist group including setting priorities, distributing day to day work and escalations, and ensuring a high quality of data
- Actively contribute to the team, collaborate and coach/support team to build common understanding, ensure coordinated and effective responses and delightful customer experience for all calls, chats and cases
- Manage all facets of team resourcing (recruitment/onboarding) to ensure the delivery of the centers daily tasks and goals
- Lead team initiatives to build a high performing and engaged team, provide recognition within policy parameters to team members demonstrating high performance
- Actively encourage and promote the involvement of all team members in achieving a safe and healthy workplace
- Build a culture of high data integrity and quality within the team supporting processes for our core HRIS and Case Management system
- Report and monitor relevant HR Services / Employee Experience metrics for the region
- Leverage data analytics to drive continuous improvements across process and systems
- Support critical projects within the Employee Experiences center
- Collaborate with other centres to ensure process standardisation, capability building, knowledge sharing and case processing.
- Supporting the team with the daily Employee Lifecycle Specialist tasks if needed

**About you**
- 5+ years of experience in a HR and/or HR Shared Service environment
- Previous experience with leading a team is beneficial
- Proficient experience with HR Systems including SAP, Success Factors and Service Now
- Post-secondary degree in Human Resources or a related field
- Strong relationship management, communications and interpersonal skills

**What’s in it for You?**
- Opportunity to be a part of a global iconic brand, fun & high performing team
- Working with a professional supply team and major customer groups
- Employee & Family Assistance Program
- Pioneering, innovative and dedicated development programs
- Opportunity to Chip In and give back to the community as part of our paid volunteer program each year

LS-RS1
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Privacy Policy_

**Job Family**:Human Resources
**Division**:Global Human Resources
**Department**:C3 Employee Services
**Location(s)**: AU - Australia : Victoria : Ballarat || AU - Australia : Victoria : Melbourne

**Company**:McCain Foods (Aust) Pty.