Forensic Case Manager Team Lead

4 days ago

Ballarat, Victoria, Australia Tradewind Australia Full time $90,000 - $120,000 per year

Job Summary:
We are seeking a dedicated Team Leader to oversee a team delivering critical services within the justice and community support sector. This role involves providing leadership, supervision, and operational support to ensure high-quality service delivery. Reporting to the Program Manager, you will play a key role in building a positive team culture, monitoring performance, and ensuring contract KPIs are met.

Key Duties:

  • Provide daily coaching and guidance to team members.
  • Act as the first point of escalation for operational and client care matters.
  • Monitor and evaluate staff performance, addressing any performance issues.
  • Foster a cohesive and supportive team culture.
  • Oversee recruitment, induction, training, and professional supervision.
  • Ensure adherence to workplace health and safety protocols.
  • Support continuous improvement in work practices and service delivery.
  • Perform frontline employee duties when required.

Skills and Experience:

  • Bachelor's degree in a relevant field, or a Diploma with equivalent experience.
  • Minimum two years of leadership experience.
  • Demonstrated success in leading teams and delivering program services.
  • Strong communication skills, including conflict resolution and team engagement.
  • Knowledge of current policies, legislation, and trends within the program area.
  • Ability to build and sustain high-performance team cultures.

Benefits:

  • Competitive salary under SCHADS Award Level 5 classification.
  • Ongoing professional development and career growth opportunities.
  • Meaningful work within an organisation dedicated to social impact.
  • Supportive team environment focused on collaboration and innovation.

For further information on the role, please contact Greg Camm at or

TRADEWIND AUSTRALIA AND THE ORGANISATIONS WE REPRESENT ARE PROUD TO BE EQUAL OPPORTUNITIES EMPLOYERS.

We welcome applications from people who reflect the diversity of the organisations we partner with, and the people they support. We encourage people of Aboriginal and Torres Strait Islander backgrounds and people with disability and lived experience to apply.

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