CRM Consultant

**About SugarCRM**

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth - check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

We are looking for a highly experienced and committed CRM Consultant (also known as a Senior Customer Experience Consultant) to join a team responsible for the development, configuration and deployment of the overall solution.

SugarCRM is based in North Sydney and works with clients around Australia across a wide range of industries. We engage at a strategic level with our clients on transformational projects and bring a business-oriented, consulting-led approach to our work.

Our goal is to double our business over the coming year. We offer an entrepreneurial culture where we will back you in the development of your career and provide opportunities to grow and make a difference. We offer an attractive package that rewards performance, the backing of a supportive, inclusive team, and a flexible working environment.

**Role Responsibilities**:

- Responsible for contributing to different phases of the consulting lifecycle and be intensely involved in requirements gathering, proposing and refining the solution.
- Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability.
- Make tangible contributions to the continued innovation and success of the company.
- Requires full project ownership, showcasing project management, business analyst and excellent communication (written, spoken) skills.
- Participate in pre-sales and solution architect activities
- Support small to mid-size customers.

**About you**:

- At least 5+ years of experience in CRM domain or ERP, and 5+ years of experience in CRM/ERP implementations with sound knowledge on cloud solutions.
- Should be able to conduct requirement-gathering sessions, articulating CRM Software features to business users and drive/participate in prototyping solutions.
- Experience in performing the requirement fit gap analysis with product capabilities and defining configuration vs customization options
- Should be able to create business requirement documents, functional requirement documents along with traceability matrix.
- Knowledge of implementation best practices and should be able to configure and work along with the rest of the team to build /configure the CRM solution.
- Good knowledge of Waterfall and Agile implementation methodologies
- A technical background is ideal, but not mandatory

Sydney is preferred but Australia-Remote is also ok.**Benefits and Perks**:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Benefit Stipend
- Health &Wellness Reimbursement Program
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
- We are a merit-based company with many opportunities to learn, excel and grow your career