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Aps 6 Team Leader

2 weeks ago

Hobart, Australia Department of Veterans' Affairs Full time

Salary Range: $93,976 -$106,713 + Attractive Superannuation
- Contact Officer: Caitlyn McDonnell on (03) 9284 6210.

**The Quality Improvement and Education Schemes section** is seeking an experienced people manager to lead a team within service delivery with a strong focus on client service, and to contribute to business improvement processes.

**Duties**

In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles, the position duties include:

- Managing a team of staff to achieve results within a high-volume service delivery area.
- Providing leadership, guidance and support to staff, including coaching, training and feedback.
- Monitoring and reporting on Key Performance Indicators (KPIs) and managing performance.
- Providing feedback to management and developing and improving on business processes, procedures and correspondence.
- Handling escalations and providing advice to clients, including in writing, on complex aspects of policy and legislation.
- Engaging with and developing strong partnerships with key internal and external stakeholders.
- Preparing statistical information, estimates of expenditure and other reports as required.
- Assisting to communicate and manage change within the team and wider Branch.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Mandatory Requirements**
- The ability to gain and maintain a working with vulnerable people clearance.

**Notes**

A merit pool will be established that may be used to fill similar positions (ongoing/non-ongoing) within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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