Team Leader

POSITION DESCRIPTION

TEAM LEADER

Classification: Level 4
Immediate Supervisor: CEO or Executive Manager
Location: Any shared home / Program

in Nexus

OVERRIDING OBLIGATION:
Nexus expects that all staff will accept and honour the obligation imposed by
their personal and professional duty of care to Clients.

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FUNCTION:

Effectively and efficiently manage the operation of a program for people with

disabilities who have varied support needs, ensuring that client services are
of the highest possible quality.

Co-ordinate the provision of physical, social and emotional support to

Clients by members of the direct care team in the program.

Co-ordinate, undertake and ensure training is delivered to Clients which

enhances independent living skills.

Provide an home like environment in which Clients may live in dignity and

have their rights safeguarded.

Ensure the direct care team works within the philosophy of Nexus.

Supervise direct care team members and co-ordinate their activities.

PRIMARY TASKS:
a. Client Care

1. Ensure team members provide encouragement, training, assistance
and support to Clients where required for their personal care, such as
bathing, toileting, dressing and eating.

2. Ensure team members provide encouragement, training, assistance
and support to allow Clients to complete domestic duties such as
housekeeping, cooking, cleaning, laundry and gardening, as required

3. Undertake direct care, personal care tasks and training activities,
ensuring that staff in the program undertake these tasks in a skilled,
supportive and facilitative manner which respects the abilities of
clients and maintains their dignity.

4. Facilitate clients’ participation in recreation and leisure activities.

5. Facilitate clients’ social and community interaction and participation.

6. Ensure prescribed medication is administered in accordance with
established policies and guidelines.

7. Provide transport to clients as required in Nexus vehicles. You may be
required to use own vehicle which will need to be comprehensively
insured. You are paid a kilometrage re-imbursement to compensate
you for your vehicle costs.

8. Ensure clients’ primary health needs are reviewed regularly.

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9. In association with service co-ordinators, families and advocates,
develop and implement programs (including behaviour management
programs) for the clients which will maximise their independence and
well being.

10. Conduct needs analysis, task analysis, and review of clients’ training
programs.

11. Develop reports on clients and support Key Workers in the
development of Person Centred Plans and other support plans as
required.

12. Ensure adequate communication with family members in matters
relating to needs and progress of clients.

13. Liaise with family members, external service providers and
organisations.

14. Instruct and supervise other team members.

15. Attend to emergencies.

16. Such other duties as may be allocated from time to time.

b. Organisational

1. Encourage staff to assist clients in planning meals, personal budgets,
house accounts and day to day decision making.

2. Organise time and workload to maximise productivity and client care
in the time available.

3. Ensure all equipment and supplies appropriate to completing duties
are properly and economically used, minimising wastage and/or
abuse.

4. Maintain client records.

5. Encourage and assist clients to participate in planning of services.

6. Train and supervise staff.

7. Co-ordinate staff meetings.

8. Attend regular meetings with the CEO and other Nexus Managers and
assist with the formulation of policies and procedures.

9. Prepare, organise and monitor rosters and ensure accuracy of staff
time sheets.

c. Safety

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1. Maintain a safe environment for clients.

2. Conduct regular assessment of the program.

3. Report and document incidents in accordance with policies.

4. Implement correct fire safety procedure.

5. Ensure work practices are safe and in accordance with industry WHS
guidelines and standards.

6. React appropriately to client behaviour and manage potential
dangerous situations.

d. Communication

1. Monitor clients’ general physical state and refer, as appropriate, to
health professionals.

2. Communicate with clients using recommended procedures whilst
encouraging client choice and decision making.

3. Maintain a record of significant events concerning the program and
individual clients.

4. Maintain client and organisation confidentiality including:
clients’ medical/social history
information told in confidence.

5. Display respect, empathy and understanding towards clients and their
families at all times.

6. Liaise with external service providers such as medical practitioners,
day services, community and Government services and service
coordinators.

7. Interact and communicate with other team members in a manner that
achieves a consistent, high quality approach to service delivery.

8. Conduct staff supervision