Claims Team Leader

1 week ago

Hobart, Australia Haylo People Full time

Salary package of $70,000 - $79,000 + Super
- Start your leadership career
- Collaborative team culture working with a global brand

Bring your customer service experience to a leadership opportunity, leading a team of 6 Claims Consultants in Hobart.

In this role, you will be responsible for delivering a high-level customer service to your customers experiencing property claims process.

**The role**:

- Lead, coach and mentor a team of Claims Consultants
- Review, monitor and manage operational performance
- Identify and support with the learning, development and training of employees

**About you**:

- Experienced Customer Service Consultant who has had success coaching or leading a team
- A supportive and empowering leader, engaging with individuals to achieve consistently positive outcomes
- Strong communicator who can build rapport with customers
- A high level of resilience and assertiveness whilst maintaining excellent customer service is key
- Solutions driven individual who make tough decisions quickly

**Benefits**:

- Salary - $70,000- $75,000 + super per annum
- Hybrid working with a minimum of one day in the office per month
- Supportive leadership team who truly care for their people and their career
- Many career opportunities on offer with various departments and national opportunity
- Fun and supportive culture where people are encouraged to be their authentic selves

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